Stayed here a number times over the last few weeks.
Staff and the 'house' dog are great. Not over the top but just come across as nice people, and the dog is really cute.
Hotel is new, modern, and
great for London commuting. As an IHG member using Crowne Plaza, Hol Inn + Hol Inn express it is my first experience of Staybridge and got to say I'm impressed. Facilities are good modern and clean. In your room you have kitchen with fridge ,microwave/cooker and dishwasher. Also a hotel self service Laundry room and gym. The laundry is great if you are working in town and need to clean your gear. There are some reasonable restaurants/pubs nearby if you need to dine out. Hotel also has a happy hour every evening, where wine and nibbles are free. This was very pleasant. It finds nicely between Hol Inn Express and Hol Inn segment. Given the choice I would use this type of IHG hotel in the future. Also competitive with cheaper style hotels in London.
Only downside was when you add VAT to the hotel it is slightly higher in cost. My company will claim that back, but for others it might be a limitation. [Less]