I am a wheelchair user.
While unpacking in our room we were disturbed by severe noise and vibration when a piece of equipment started somewhere below us; it affected the whole corridor and
Staff tried to change our room (did not work as no other wheelchair room was available) and investigated the source of the vibration/noise.
The manager, Kishan, located the source and took immediate action to resolve the problem. We experienced no further problems.
I would especially like to commend Kishan and Barbara (reception) for their professionalism in resolving the problem so quickly.
In view of the inconvenience we had suffered, Kishan kindly offered us a complimentary dinner at the hotel. [Less]