Driving from Phoenix to Northern Colorado we ended up having weather issues through the Raton Pass. Thankfully we were able to make it to this hotel (without an advanced reservation). Paul at the
front desk was so wonderful. Paul was very understanding and friendly as we did not plan on stopping during our trip, but weather took over our plans, it was nice to have someone sympathic to our situation.
We were able to make last call at the Bar, so walking in there right at last call I know can be annoying to the Bartender as she was probably ready to close out for the night. I can't remember her name, but she did not seem to mind at all. She was efficient, quick, and smiling the entire time while she served us a couple of drinks.
Breakfast the next morning was great, menu, prices, staffing - all was wonderful.
Checkout - Of course coming from Phoenix, we did not have a snow scrapper to brush off our truck in the morning - which is now covered in about 1 1/2 feet of snow. Thankfully the hotel staff had one we were able to borrow for a few minutes. Checkout was quick and our bill was exactly as we were told it would be. [Less]