We usually use this location when we come to the area. This is the first time it wasn't what it normally is. They are doing renovations so hopefully the problem with dirty carpets on the floor will[More] be corrected soon. It was a little more noisy then normal. The evening check in clerk seems to like to talk on the phone a lot. At our check in she was on the phone. As soon as we started to walk away she was dialing on the phone. Another evening when we were coming back in the hotel she was on the phone again talking in another language. Yet when we arrived we had to stand and wait and she never acknowledged us or said sorry or said she would be right with us. We waited a long time. Then it wasn't a friendly check in. The rest of the staff and stay were nice.[Less]
Rooms where very recently re-modeled. Nice change![Less]
Great beds little noise
Always clean and quiet we look forward to our stays at this hotel. The staff is on the ball all the time. This hotel has the best cleaning crew around.[Less]
Comfortable - Nice pool area
We stayed overnight because we had an event at Gillette stadium. My son went swimming in the pool with a friend who was also staying in the evening and again in the morning. It was a nice pool area[More] in an indoor courtyard area.
Overall a nice relaxing stay.[Less]
Full range of amenities. Friendly staff.
By LA Tiger
I like this hotel because the indoor pool is good to swim in and doesn't smell of chlorine. The staff is helpful and takes care of what I need.[Less]
Comfortable bed nice breaksfast
By willy cool
comfortable stay, convenient, strong smell of chlorine was a bit of a turn off,[Less]
I was actually blown away by the abundance and quality of the buffet breakfast. Great job on that and keep up the great work. LOVED the bed as well. I will definitely recommend this location to[More] others and check out other Holiday Inn Express Hotels.[Less]
The room was very comfortable, breakfast was great.. Stay was AMAZING!!!! I would stay at this hotel just because of the staff if there was no other reason[Less]
24 hour shuttle is the best
We were only at the Holiday Inn Express for 8 hours as our flight was leaving at 5:30 a.m. We liked the Saugus location so we did not need to drive into Boston and we could leave our car at the Inn[More] for the week. The shuttle was on time and made all the difference. It is about a 15-20 min drive to Logan and the driver was great.
The bathroom is very small and the shower is narrow but otherwise everything was comfortable.[Less]