Warm, warm, staff.
As originally planned, my family and I stayed in this nice hotel after a long trip ; the hotel is quite confortable, and we were warmly welcomed by the staff in the front desk, a very polite young
lady called Claudia who was always willing to help with our needs, and was able to make feel the guests at home with a friendly and franc smile. I must say that the overall experience at this hotel was fulfilling because of the effort of the hotel staff to be helpful and courteous nevertheless, I must state that even though the breakfast buffet was very good, as well as the service by the waiters working in the place on the first day, the following day the most awkward thing happened: it was a two-for-the- price-of-one breakfast buffet, and the enjeux was extremely crowded with locals; obviously the waiters were under a lot of pressure by the clientele, all of a sudden, a short gentleman wearing a dark suit practically went past me totally ignoring my presence and showing off total lack of courtesy, as a polite person I immediately protested by saying: " It is polite to say Excuse Me", however he paid no heed to my statement. The experience turned out to be an unpleasant one when I realized that the gentleman in the suit, Manuel, was the manager of the cafeteria and in the end, even though the price of the buffet was reduced on that specific day, we were charged with the full price of the meal. I definitely recommend a correction, and some training on politeness, I find it hard to believe that a management employee treats guests like this.
I was very pleased with our stay in your hotel, an earthquake struck the city, and the staff was ready to deal with it, and the structure of the hotel was, practically, flawless after the quake.
I would like to thank the staff of the hotel who was kind to us all the time even when they were not working, a young janitor was really kind to go and greet us, when were having a snack downtown, it was not his obligation, and that only proves that: " La courtoisie est la vertu des rois". [Less]