Room: comfortable, fully equipped, quiet.
Service: international, friendly and accommodating. Great customer service.
Location: ideal. Close to metro stop on the Piccadilly line, connecting you to
downtown and heathrow. Safe neighborhood.
Just before my arrival, the hotel's system crashed and there were no records of reservations, etc. The staff worked very hard to provide the best service possible under the circumstances. I arrived quite late and was very tired. Despite the IT issues, the staff had me checked in and in my room within minutes. They were able to think on their feet and not let the customer feel the added complications they were experiencing. [Less]