The staff went above and beyond when I accidentally forgot some very important documents in the hotel safe. They were highly responsive and went above and beyond in helping to solve the very urgent
situation. They were calm, followed through and were the consummate professionals throughout. What a great reflection of the care this hotel gives its customers.
I rarely leave reviews as I travel quite frequently - and often to London. Building on the high quality, convenient location and fantastic price, their personal attention to this matter gives it 5 stars in my book.
I will certainly be booking here again. Thank you Hotel Indigo/Kensington. [Less]