I can not say enough about this hotel, the service was nothing short of spectacular. The staff went out of their way to help my elderly mother and helped me with a few technical glitches with the
wifi. I couldn't figure out how to connect to the internet and the front desk sent a techie to my room to show me how to connect. I've never received this type of technical service from an American Holiday Inn.
The hot springs is a hidden jewel in this hotel. Both my mother and I had a chance to enjoy this and are definitely coming back. All I had to do is call down to the front desk, the staff took care of everything. My elderly mother even had a bit of a problem getting out of the hot tub, the staff rushed to her side and helped her out of the hot tub. I can't tell you how much I appreciated that!
The food was amazing! I was a bit curious at the $15 price tag but believe me, it was worth it.
The hotel's cab drove us around the last day and gave us a tour of Playas which was really nice. The price was reasonable and he even went over time without charging us. The cab was new and clean, what I would expect from a five star hotel.
In closing, if I could give this hotel six stars out of five I would! Keep up the good work. [Less]