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Compare Hotels in Atlanta

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Featured Atlanta Hotels

Latest Atlanta Hotel Reviews

Average Rating for Atlanta Hotel
(4.4 / 5) of 18232 reviews
Great Hotel but there was 1 day out of my 18 days stay........
By Nas2016
This was a great hotel with exceptional staff all around. My only complaint was on May 7th... May 7th Today was not a good day for the hotel and myself. Let me explain: 1) the Housekeepr who [More] cleans my room has not done a thorough job. I have a puppy in my room and the trash is filed daily. She has not dumped the trash for 3 days and she does not look behind the door to clean or the tub because the trash can was on the ledge of the tub both days to keep from the dog and she did not look for it. Also there is only 1 trash in my entire room. I thought there should be 1 in bedroom and 1 in bathroom. Housekeeping has removed things from my room and did not replace them daily- i.e. The wine opener, bathrobes, glasses in the cabinet and room service menus. 2) I got back to my room at 9pm to see the message light blinking on the phone. I called front desk and they said I had a package and did I want it to be brought up tonight or tomorrow. I said tonight. She said ok let me find it first and then I will have it brought up. No call back, no package brought to my room, nothing after that conversation. 3) I ordered room service at 10:05pm. They said the delivery time was 35-45 min which I was fine with. At 11pm I called and said its been 55 min since I ordered and she said sorry ma'am - he is on his way up now it will only be a few more minutes. At 11:18 my doorbell rang and food was delivered. The gentlemen did not even know the food was late and when I told him he said he didn't know what happen or what was going on - he just started his shift. The desert was wrong - they brought pecan pie instead of banana pie. He went and exchanged it but he wasn't overly apologetic for any of the inconvenience I experienced tonight with getting my food. That is unusual as everyone is so so nice and accommodating. Even the room service lady who took my order was also very nice and helped me choose what I wanted. I'm sure it wasn't her fault the food was late. I just expected a bit more effort to apologize considering the meal was $65 I enjoy all my stays with Intercontinental but today wasn't a good day for the reasons stating above and the housekeeping was not always consistent. I still love the hotel and all the staff but I feel obligated to send feedback when something goes wrong because I want the hotel to maintain the outstanding level of customer service and care. These where the only things I can comment about from my stay!! Everyone there is great - especially valet and the bellman! Those two departments really do greet with the guest with the best demeanor. Than you Nasiha [Less]
Atlanta Visit
By KT213
I enjoyed my stay at the ICH Buckhead. The property is lovely and the staff is exceptional. I highly recommend this hotel and hope to visit again in the near future. [Less]
Home away from Home
By rpfitt55
The Staff of the Intercontinental is great and very accommodating. The rooms are very luxurious and large. You won't be disappointed with a stay here. [Less]
Overall nice hotel
By 66traveler88
Very busy at breakfast time and somewhat inconsistent internet. [Less]
good service clean and quiet
By rock n roll
good value checked in late called ahead no problem! night mgr was expecting us late. in other motel/hotels this can be a problem. would in sandy spring holiday inn express again! [Less]
Great place to stay
By DD1004
Enjoyed my stay at this location, was very pleased with all the services . The room was very clean and roomy, kitchen was great had everything I needed. Breakfast was very good and had a good [More] variety of items. All the staff was excellent, very helpful. I will return to this location whenever I am in Atlanta. I highly recommend this location. [Less]
Wonderful stay
By Bunniegirl
I stayed here to attend a local conference and everything was wonderful. Staff is extremely helpful and attentive and responded to any needs I had. Food was good and not as expensive as you usually [More] find in a hotel restaurant. Location is perfect for downtown attractions. Definitely reccommend. [Less]
Friendly and pleasent, comfortable and secure place
By Sudarshan 3
I had an overall positive experience. Just to be sure I would like the Manager to check up if the Janitor had fixed the unhinged hinges and the loose screws of the clothes closet that are content to [More] merely hang lose rather than tightly hold the door to the frame. Also please remind the housekeeping staff who were very helpful to make the bed very day the guest is returning to the room not just before he he checks in and after bed has felt the last of the guests back. I really liked the Coffee and tea supplies. I would have liked to have some half and half creamers in the fridge or the liquid creamers like mini-moo that don't need refrigeration. The hall ways were bright enough and had colorful art. [Less]
Highly Recommended!
By mk01357
I was slightly nervous about our stay after reading other reviews but I was VERY pleased. I usually don't write reviews but I felt the need for this hotel due to our amazing stay. We were in town for [More] the weekend and it was a staycation for us (live 30 minutes away). The beds were comfy, we loved the huge fridge in our room and the staff was very helpful. The location is so convenient to everything (CNN Center, Centennial Olympic Park, The Tabernacle) like literally feet away!!!!! I am already ready to book this hotel for next year. Thank you again, Holiday Inn! [Less]

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