Traveling from out of town, I was blown away by the staff at this hotel. The Richmond site met all of my standard expectations without any surprises. It's a standard chain hotel, standard room,
standard common areas, standard showers. No surprises or upgrades.
The people, however, make the difference. I was absolutely blown away by the enthusiasm and pride that the front desk and restaurant staff. I have simply never had better service outside of a cruise ship! [Less]