Getting a handwritten welcome card from the manager was the second major influence for me to write this review. I never write reviews. The first thing was the prompt airport pick-up, an extremely
friendly and open conversation with the shuttle driver. Very welcoming. Second was the card, followed by a very early and unexpected check in to my room. That gave me the needed rest and catch-up time to really enjoy my stay. The hand-written note in my opinion deserved an immediate response. I've never had that before and I truly felt that if she took her time to personally write it, she definitely deserved my time to respond. That was the first thing I did before I unpacked my bags.
I live by customer service, as a Fire Chief I always strive to give it my best. That's why when I receive that and better, which I did, it deserves my attention. That reason alone gives it 5 stars, however every other category was exceeding normal standards. I'm betting the breakfast was on par too, but I was too tired to give it a try. That's the only reason I did not rate it. The IHG reward system has been not just trouble free, but it's been truly rewarding in many ways, pun intended!
Thank You for a perfect stayl [Less]