We stayed in H.I. and H.I Express before and we must admit, it is the first time we fell, we will not return to any H.I. because of our recent experience. The reception people as well as the
restaurant staff were very nice and most of the time, attentive. Helpful at the reception, but waiting for your second cup of coffee in the morning and had to ask for it, is not acceptable for any H.I. The room was comfortable as usual, but dusty and needed more attention when being cleaned.
Cleaning staff should be more careful and not rush when they do a room; better to do 8 rooms properly than 12 not well done. Towel in the toilet means, no supervisor to check the room after it is being done.
Food in the restaurant was cold. Breakfast should be served warm and a pot of coffee on the table would make it easier when our cup is empty and wait close to 10 minutes to get the attention of the server. Sorry, but this is the truth. [Less]