I stay in a good number of hotels throughout the year and this one was truly an exceptional experience because of the staff. The facility is quite nice and matches the price, premium beds (at least
the King was) modern amenities, well maintained and clean. Coming in day or night the desk receptionist always seemed in a good moon and was helpful with all the little things.
As normal the computer and printer at the business center had issues. The desk person noticed I was having difficulties came over and asked the Manager if she could help with her printer scanner. This assistance allowed me to print, fill in a field (required by hand) scan and send a time sensitive document. The manager and receptionist seemed happy to help out and I didn't feel like a bother to them.
You can have a nice facility but if you don't have the people you won't have happy customers. [Less]