I don't get out that often, but I am so glad I ended up choosing Candlewood Suites! As soon as I walked in, Laila was extremely friendly and got me all set up in just a couple minutes. I had ridden
my motorcycle there but failed to mention that I wanted to be able to see it from my room until after she handed me the key cards. Without hesitation, she happily set me up with a different room, which happened to be an upgrade! Thanks ;)
After I opened the door, I set my bag down, looked around at all the amenities, laid on the comfy queen size bed, and immediately wished I could stay longer than planned! Like I said, I don't get out much, so I didn't really know what to expect. I was pleasantly surprised with a full-sized refrigerator, microwave, dishwasher, stove, lots of storage space, a nice TV, and even a couple complete sets of dishes! It truly felt like a home away from home...I can't wait to go back!
When I am home, I usually sleep for 3 or 4 hours, then wake up for 15 minutes, go back to sleep for an hour, wake up again, and so on, until I have to get up. When I was in that comfy bed with the a/c gently blowing over me, I slept for 7 hours straight (both nights) for the first time in years! I couldn't believe it. So amazing! In fact, I felt so at home that I left my phone charger plugged in by the bed when I checked out, and was not able to go back for it until the following weekend.
Enter Vanessa. I called to ask if someone could check the room and make sure my charger was still there. While maintaining a high level of professionalism, Vanessa somehow also managed to be very sweet and genuinely caring, which is a rare combination these days. I almost felt like I had known her for years! She was quick to go up to the room to retrieve my charger and hold it for me until I had a chance to go back and get it. Upon my return, I was greeted by Vanessa with a very warm and welcoming smile. After talking for a couple minutes, her spirit and magnetic energy made me want to stay and talk for hours, but I didn't want to keep her from her work and get her in trouble ;) I really appreciated our conversation and the fact that she made me feel like a friend instead of just a guest. I have always been good at reading people and it was obvious that she is naturally sweet and not just faking it to get you to come back. I am very familiar with that behavior from sales people, bartenders, servers, etc..
Candlewood is an amazing place to stay and there is no doubt that I will be back when the time comes, but the genuine customer service that makes you feel like family is definitely the best part! Thank you everyone, especially Vanessa...you're the best! [Less]