The hotel's main lobby was under construction - this did not concern me other than the disappointment that some how the lobby being under construction warranted the Executive Lounge on the 7th floor
to be closed. I specifically booked on the Executive Floor to take advantage of the Executive Lounge.
The family in the room next to me had two small children who must have been taught to cry, scream and pound on the walls when staying at a hotel. I don't fault the hotel for this other than they booked a family with small children on an Executive Level of the hotel.
My stay was scheduled for 2 days which turned into 6 due to the blizzard.
The hotel did a very good job of pre-planning to accommodate guests by having staff plan in advance to stay on property during the storm.
The housekeeper on my floor - don't know her name - was an employee I would hire ten times over! Very efficient, very pleasant and always had a smile on her face.
Byron in the restaurant was also very pleasant and made arrangements for guests to access the restaurant without having to exit the hotel during the blizzard conditions. [Less]