This was my second stay at the Holiday Inn Express in Verona, WI for work. I love that the hotel is very clean and very current in regards to its appearance and decor. The staff were pleasant the 2nd
time I visited but not as out of their way friendly like my first visit. I would have liked that the 2nd time around.
My biggest and only gripe for this visit was that no one bothered to run the shovel down the whole sidewalk during a heavy snow that fell this evening. I left for dinner at the beginning of the snow. I returned about 2 hours later, and the sidewalk was not shoveled at all except at the entryway under the roof where cars pull up. That didn't bother me much until I walked in and saw plenty of staff standing around.
Just one of them could have run up and down the sidewalk one time in less than 5 minutes every 20 or 30 minutes. It wasn't overly cold or windy, and the snow was pretty light and fluffy.
I still gave the hotel 5 stars based off of my prior visit, but simple, easy shoveling of snow would have been greatly appreciated. [Less]