Rated 4.1 out of 5 by 492
Rated 3.0 out of 5.0 by Unimpressed Traveler Welcome to Chicago
You can certainly tell you're in Chicago when you stay at this hotel. $45 to park your car and the staff at the restaurant could care less if you are happy with their service.
Rated 4.0 out of 5.0 by cotangens Magnificent view from the window
Wonderful view from the SKYLINE VIEW room. Easy access to subway and The Loop. Buffet breakfast was not the best one, very low quality food. However the one a'la carte is good. I needed to print one page in the business centre, they charged me $5 for this... quite a lot. Overall experience was good.
Rated 4.0 out of 5.0 by catherinec255 Beautiful view!
I found this hotel to be very welcoming, helpful and had a beautiful view of the city. The lobby is amazing and made the hotel look more expensive. The rooms and hallways did not match how expensive looking the lobby looked but it was acceptable. There was no hot tub which was really really disappointing :( but that was only real complaint for the actual hotel. The valet parking was absolutely horrible. They were extremely rude to the customers. Waiting outside for my car to come around the valet men were swearing and making fun of many of the customers that were coming out of the hotel due to the fact that they could not figure out the new turning door system. This new turning door system was not helpful and would stop if the sensor was not directly on the person. After waiting over 2 minutes the this new door would not turn and not one valet service man noticed or helped. My friend decided to try pushing the door open not knowing what else to do and a valet man screamed at her to stop and continued to make comments as we finally were able to enter the building. That is not how customers paying for a hotel should be treated. I have worked in customer service a bunch and know how to explain to a customer that they are wrong or doing something wrong in an appropriate way. Other than that though the hotel was very nice and the desk service clerks were extremely polite and helpful! thanks