Rated 3,8 out of 5 by 167
Rated 4,0 out of 5,0 by Weav302 Location, Location, Location
Hotel is in a great location in Old Town Alexandria. Easy, enjoyable walk to everything Old Town has to offer which is a lot. Giant grocery directly across the street is most convenient. Check in experience was quite pleasant and accommodating . Our flight put us at the hotel at 11:30 AM with a hotel 3:00 PM checkin time. Not to worry, the front desk clerk found an available room on the top floor and we were in the room within 5 minutes of arrival. Most appreciated. The room was quite comfortable and clean with a nice view of the pool and courtyard. AC worked well, refrigerator in room convenient, elevators worked well with no wait time.
We did not use the free airport shuttle, but that is a nice feature. Although I could find no indication on their website that they shuttle from the airport as well as to, upon checkin I received an information sheet that gave specific instructions on where they pickup at Reagan. I will know the next time.
Two things that need attention. First, the hotel has two sets of entry doors and several entries, but I did not see any entries that have doors that automatically open. It's a hassle to struggle through two sets of doors with luggage.
Secondly and most profoundly, the service at Cafe Monaco is atrocious. We tried three days straight to get a latte and was successful only once. It was not that they were busy but rather that they had no idea what they were doing. The two gentlemen we experienced spoke almost no English so communications involved a lot of repetition and pointing. The last day there the gentleman behind the counter had no idea how to operate the latte machine. We surrendered after 5 minutes and asked for our money back which took several attempts to communicate. As I said, they were never busy when we went in and now I understand why. Extra Perks is a couple of blocks away and well worth the walk.
17. Juli 2014
Rated 4,0 out of 5,0 by travellingabout Comfortable bed and great service
This is a good hotel. The service was excellent and the king sized bed was very comfortable. The only problems that I had problems with was the pull-out sofa and the internet.
First, if you do not require the pull-out sofa, the one bedroom suite is excellent.
Second, the internet service needed to be worked at which I was too tired at the time to deal with. Therefore, please use my review as a heads up more than a negative to the service.
17. Juli 2014
Rated 1,0 out of 5,0 by DC VISITOR Harrassing staff in breakfast area
Do not every stay here if visiting D.C. with a family/ leisure travel.. this is a great place to sleep 8 hours with a lay over at Regan.. but that is IT!!
16. Juli 2014