Rated 3,5 out of 5 by 34
Rated 5,0 out of 5,0 by Yerlan (Eka) Comfortable bed and good service.
I general it's ok.
A really comfortable bad.
Food was OK.
No problem during registration.
Most important for me is location of hotel! Everything what I need was in 5 minutes by walk.
2. März 2014
Rated 2,0 out of 5,0 by kupu Scrambled eggs with a shell ...
... dirty shower and much more you can find in this hotel
23. Februar 2014
Rated 1,0 out of 5,0 by Stephanem Staff is rude and terrible service at the restaurant
We used to stay with my colleague at Holiday INN in Almaty but this time was simply unacceptable! I am used to see girls hanging on the bar and then going to the rooms with clients without any word from the security guard but when we get back to the hotel after heavy day with my colleague, for the third time already the security guard is asking her if she lives here with the staff laughing at us at the reception when asking them why this happens!!! It is so frustrating and makes us so upset!!! I will never stay again! Those people are so unprofessional! I am a Gold member of IHG program and this is simply a scandal. The previous staff at the reception was much professional than the current one. Also unacceptable when the waiter does not care that your chicken curry has not taste and is cold and at 10:30pm throws your check on the table telling you that the restaurant is closing and you won't get your desert. The restaurant being supposed to close at 11pm. Anyway better find an other place...
3. Februar 2014