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Rated 4,1 out of 5 by 436 reviewers.
Rated 5,0 out of 5,0 by I wish I stayed longer Pirate themed room was great. I wanted to stay here for at least a week, but that was not in our plans. The only bad part of the stay was the water park portion was closed. Everything else was excellent. I guess the elevator could use some work, but other than that, everything was excellent. I have not had a stay this great for some time. Having stayed at other IHG properties in Orange County, I can easily say the customer service here blows the others out of the water. Robert at the front desk was very helpful and really appeared to care about my stay at this property. All IHG staff should strive to be like Robert. 23. August 2014
Rated 5,0 out of 5,0 by Clean and comfortable. Loved the location. Within walking distance to Disneyland. Accommodations were very comfortable. 20. August 2014
Rated 5,0 out of 5,0 by Great family stop for disney Incredible staff, great pool, great access to disney. we will definitely stay again. 20. August 2014
Rated 5,0 out of 5,0 by awesome staff, very friendly Very nice hotel, we enjoyed our stay; the only down fall was the a/c and there are no in room refrigerators. 20. August 2014
Rated 4,0 out of 5,0 Overall good deal at Disney My stay was nice because it was an easy check in, nice service at the front desk, nice pool area (however the pool towels are like dish towels,seriously). The room was basic, everything worked fine except the wifi was extremely slow. I know they are absolutely aware of this due to all the reviews I read so they should invest in better wifi to avoid the annoyance of lagging and having to move around the room for better service. The children eat free off the kids menu and that was a nice bonus and made me want to eat there myself so that works for the hotel. However.... there is one awful, waitress who said she worked there 3 years and wasn't aware of the kids free deal details.. I told her it was the 3rd time eating at the restaurant in 3 days but she basically was saying too bad, so sad and she knows better. I paid and complained to the mgr who immed took off the charge but it was damper and bad feeling of the customer service. I couldn't believe she had no idea of the kids meal deal. Oh well, I still would return. Good value and we walked to the park. 18. August 2014
Rated 4,0 out of 5,0 by Great location and great for families I like to stay here, room was clean and service was nice, I feel safe walking around the hotel at night and one thing I love that you can watch the fireworks from Disneyland . I will use this place for the future.. 18. August 2014
Rated 3,0 out of 5,0 by Stay away from the resteraunt . The service is really bad. This hotel typifies California service. Slow and lazy. We asked the waiter questions and he was so hard to understand we ended up paying double what we thought it would be. The manager told us come back again and he would make it right. He never did. The staff was unresponsive and lazy. Rooms were OK but not all that clean. 16. August 2014
Rated 5,0 out of 5,0 by Third visit This is our third stay at this hotel. We've stayed in suites each time to give a little more breathing room. Our kids loved the new splash pad. We recommend walking to the Mickey and Friends tram instead of taking ART, which runs late. Recommendations for improvement: switch to pack-n-plays instead of cribs (my babies wake themselves up when the cribs creak), leave a few more kitchen supplies (dish soap, plastic utensils, bowls, etc), and consider making strollers available to rent/borrow. 13. August 2014
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