Rated 3,0 out of 5,0 by BearsDad Convienent but needs updating
Stayed here during a recent class in Arlington. The staff was awesome, very helpful but this hotel needs some updating. Three things stuck out to me. The shower: actually lost hot water momentarily during a shower. The bathrom door: there was obviously water damage to the door caused probably by steam over time. TV: serious bandwidth issues on the room TV's. Several network stations would pixcilate or even shut the TV off to the point that it was nearly impossible to watch a show.
15. Mai 2013
Rated 5,0 out of 5,0 by MarkBa Inspired!
Most people participate in loyalty programs because they want the points and the perks, but I think very few actually inspire loyalty - real loyalty. Let me tell you how Janet at the front desk did that.
On my last trip, I made the mistake of telling Janet that I had stayed at a nearby property when I was in town the month before. Even though I explained that I had clients staying at that hotel, I could see she was truly hurt and disappointed. Then she managed a smile and replied, "We are just going to have to try harder then". I could only hope that my staff are just as dedicated to their job and our clients. That kind of loyalty and commitment is truly inspiring and it reminded me of why I stay here. I won't disappoint Janet again... and that is the definition of loyalty.
1. Mai 2013
Rated 5,0 out of 5,0 by Terah First stay in Washington DC Area
My name is Peggy and I stayed at the Holiday Inn Arlington last weekend with my nieces. Your front desk staff were the nicest group of people I've ever met at a hotel. They truly made us feel welcome. It started with Kirstyn checking us in and answering all our "new to DC" questions, a very nice shuttle driver dropping us off at the mall and then quickly picking us up when we were ready to get back. After a day of crazy walking around the capital, that was a blessing. The next day another kind shuttle driver took us to IHOP for breakfast and then picked us up again promptly. Sunday's front desk staff of Sade and Kori were very sweet and helpful directing us to Arlington National Cemetery and offering suggestions.
I've stayed at a lot of hotels in my life. This is the first one that ever made me feel genuinely welcome. Thank you for a special memory!
28. April 2013
Rated 2,0 out of 5,0 by kalyand Not good
The hotel was on a good location but the overall package was not good.
The breakfast was a scam since it was catered by a third party.
It should have been made free or discounted for Preferred members.
I ended up spending $17 for a days breakfast and I was very upset at the way it was charged.
28. April 2013
Rated 5,0 out of 5,0 by AFVIsitor Good hotel, conveniently located
if you have business in Arlington. It is also close to the subway, which makes it convenient for visiting DC.
The expresso machine in the bedroom is great, and can make tea too.
The staff is very helpful and efficient.
The only negative comment is that they forgot to wake me up the last day. Fortunately, I woke up by myself and could catch my plane in time.
25. April 2013
Rated 4,0 out of 5,0 by Traveller2013a Better when fully renovated
This hotel is showing its age in the rooms. The public areas are being updated but the rooms not yet.
I found the wifi to be very slow and patchy. Apparently wired internet access is offered but I could not find where in the room to plug in.
The wardrobe is not built in which is odd in a modern hotel.
The power outlet (for the clock radio and bedside lamp) is right below the headboard and against the mattress, so more that once during my stay i managed to dislodge the extenstion cable in the outlet while sleeping, so I had no alarm in the morning. Good job I had my cell alarm set as well.
I did like the coffee machine (K Cups) and having a quiet fridge. The restaurant is good and offers good value. The staff are always friendly and helpful. The shuttle service is very useful and the drivers friendly and helpful too
24. April 2013
Rated 5,0 out of 5,0 by Traveler1441 Hotel Experience? More like "feel like home" experience
I travel all across the states for business and never have I found such a hotel that accommodates me for my needs as this hotel. Chris, Sanda, and Ahmad are the ones who really highlighted my stay. I was greeted with such care and smile that made me feel like someone special. I was taken care of from the moment I walked in to the moment I checked out. The hotel restaurant was very delicious, I had the steak with mashed potatoes and green beans. I was informed that the hallways were recently renovated. The shuttle bus which goes in a mile radius was really convient, and relaxing. Ahmed was such a sweetheart in taking care of all my needs by setting up wake up calls, providing dinner coupons, suggestions for restaurants near by, and even someone nice to chat with! This hotel makes you feel like family and would recommend it to anyone!
23. April 2013
Rated 5,0 out of 5,0 by Austin13 Best hotel in the Arlington area
Although my reservation was for one night I had a great experience at the hotel. The bellman that day really helped me out of my taxi which I think was a decent price coming from DCA ($23). Anyways I just wanted to mention that the hotel was recently renovated and ill say the hallways look fantastic! I had excellent customer service from Vera, Ahmed, and Mohammed. They all went above and beyond to make my one night stay a stay that makes me want to come back asking for more! I would highly recommend anyone who would like to visit DC with a reasonable price stay at a 5 star quality service hotel!! You will certainly see me in the future.
23. April 2013