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Rated 4,2 out of 5 by 727 reviewers.
Rated 1,0 out of 5,0 by Terribly Managed This hotel was poorly managed. A mistake was made by a staff member in regards to my credit card and it took me my entire stay to clear it up. The manager was not helpful. He wasn't clear with me about what needed to be done to fix the problem and didn't return my phone calls. At one point I was put on hold for about 15 minutes, and then transferred to a voicemail message. It was extremely frustrating. I do have to say that the waitstaff at breakfast was really friendly, and even helped me fixed another mistake that was made at check-in in regards to my meals. 18. August 2014
Rated 3,0 out of 5,0 by Great service, not great policies. The customer services was very good. They helped me find places to eat and shop. They provided maps and gave me tips. My only concern that I had was not the fault of the employees but rather the policies. When I finally arrived in the Holiday Inn after a turbulent flight and a long taxi ride I was not given the type of room I had reserved. I always thought a reservation would save that for you, and I believe it should when credit card information is given. I reserved a executive suite with a king size bed weeks ago and was given a cheaper room with a double bed. The desk people took care of me and let me know what I needed to do to swap the next day, but it was really not something I wanted to deal with after a long day. I wanted to settle into the room that I would have for the next few days during a work conference at the hotel. 18. August 2014
Rated 5,0 out of 5,0 by Great hotel Great hotel and location. Super friendly staff. It is really close to the Metro so the car can just stay in the nice free parking garage. Truely a great vacation we had. The kids loved the pool. 18. August 2014
Rated 2,0 out of 5,0 by Very old hotel, needs updates! This hotel is so outdated! The room had a smell and the bathroom was so old and disgusting! Internet connection was despicable, could not connect during entire stay. I was on a business conference and this was very damaging to my productivity. Restaurant food was average, too bad, if food quality is improved, beautiful view would definitely be a bonus. But food must come first! I would not recommend Holiday Inn after this experience. Could not believe how outdated the hotel is. 18. August 2014
Rated 5,0 out of 5,0 by Still good after 20 years My husband and I stayed at this hotel 20 years ago and this year brought our children to the DC area. The room was spacious, comfortable, and the location great for touring, just as it was the last time we stayed. I would have preferred an included continental breakfast for my entire family but other than that the stay was great and I would recommend this hotel to anyone. 16. August 2014
Rated 5,0 out of 5,0 by Overall great hotel with awesome service I have visited this hotel 3 times as a family in the past 6 years. Each time was a great experience. You couldn't ask for a more attentive staff, especially in the restaurant! The restaurant offers a fabulous view of the city and Potomac, with very reasonable prices and a varied menu. The location to the Metro is also a plus, as is the spacious parking garage. I highly recommend the Holiday Inn Rosslyn at the Key Bridge. 15. August 2014
Rated 5,0 out of 5,0 by Great place to stay! I was very pleased with my stay at Rosslyn Holiday Inn. I arrived on a Friday at peak check in time and was expecting a long wait. I was pleasantly surprised at how fast the check in process was for everyone in line. The staff was very courteous and answered any questions I had. My room was awesome! Very clean, cozy and comfortable. My son and I also had a great dinner at the Vantage Point Restaurant on the 17th floor. The view was beautiful and I definitely recommend the Prime Rib dinner. I chose this hotel because of the location, parking and price. Rosslyn is a nice neighborhood and the Metro just down the street makes getting around D.C. a breeze. The Potomac Perk on 1st floor makes good coffee and has a selection of fresh baked goods. The Raisin scones are very good. :) My overall stay was great and far exceeded my expectations. I would definitely stay here the next time I come to the area. Thanks to the Staff for making our stay very pleasant. 14. August 2014
Rated 5,0 out of 5,0 by Great Stay! Great Stay, Complimentary Breakfast (need to add pancakes to the buffet but otherwise good) and great location, steps away from Metro. 14. August 2014
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