Rated 3.9 out of 5 by 388
Rated 1.0 out of 5.0 by Col1954 Bad Experiance at IHG Ashford Central
On booking into the Hotel, I was not upgraded, or any mention from the staff, that I was a platinum member, I booked a double-non-smoking room--I was given 2 single beds and a room that was badly smelling of previous guests smoking!!
Manager did find me another room, after being I was asked twice-if I had touched anything in the first room??
I went into the Hotel Bar to order drinks and Starter and Dinner-----
Starter came after 30 minutes, then I sat there for another hour and half--waiting for my main course, it never came--So I went to reception to complain, my main meal arrived in my hotel room - 20 minutes later, Chicken was cold, and when I checked out the next morning--The Hotel charged me a extra £6,00 for Room Service !!
In which I had to pay!
The Duty Manager- did say just how sorry he was, and said he would add some points to my rewards-package, to hopefully compensate the whole experience.
Have a guess what?? He never Did !
Awful Experience, from possibly the worst hotel that I have ever stopped in.
June 29, 2015
Rated 3.0 out of 5.0 by JulianStorey A pretty average experience
I've stayed in a LOT of Holiday Inns, all around the world and this is well below average.
The rooms are a bit tired, the woman on the reception desk when we arrived treated our arrival as an inconvenience and I'm in no great rush to go back.
This is not terrible hotel, but there are plenty of better options.
June 29, 2015
Rated 2.0 out of 5.0 by etienneV poor hotel with a good brand name !
i thought i was in east germany in 1970 - poor and desolate reception - a kind of cheap truck hotel . no smiles at all except by checking out -
June 24, 2015