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Rated 4,3 out of 5 by 239 reviewers.
Rated 5,0 out of 5,0 by Good Nights Sleep and clean bedroom Arrived at the hotel at 9.30pm after a long drive and there was a delay in getting checked in. There was only one member of staff on duty which I can understand to some degree at that time but because of a difficult customer in front of me it took too long The member of staff handled the issue well and when resolved checked me in efficiently and in a friendly manner. Apart from this small issue the hotel was exactly what I would expect and really good value. 21. November 2014
Rated 5,0 out of 5,0 by Good,solid Holiday Inn Very good Hotel ,not far from the Channel Tunnel.Friendly check in, very large room, good meal in Restaurant,comfy bed.All in all a decent stay. Nothing to complain about at all! 20. November 2014
Rated 5,0 out of 5,0 by Relaxing Break With a very difficult full time caring role undertaken by us both, we were only able to stay for one day and night, however we felt very relaxed through the efforts of all the staff and facilities. The room service was good value for money and served on time. The room was comfortable as was the bed and the shower and bath were lovely and hot at all times. 20. November 2014
Rated 5,0 out of 5,0 by Hol Inn Ashford North Very convenient for early start to the Shuttle - just 25 mins away. Hotel quiet and peaceful with very responsive staff. Unfortunately there's not a swimming pool but all else is very good 13. November 2014
Rated 4,0 out of 5,0 by Very good bed and excellent breakfast Enjoyed what was a brief but good visit to Ashford North 11. November 2014
Rated 4,0 out of 5,0 by Easy access from the motorway and pretty comfortable We stayed one night in the hotel, with two children, arriving around 11:30 pm. The room was rather warm so it was difficult to get to sleep despite trying to turn down the heating. We fiddled around with the air-conditioning but of course the unit does let out a low hum which does make sleeping difficult not being used to the noise. The girls were on the sofa bed and found it a bit lumpy our bed was perfectly comfortable and the shower was good. 11. November 2014
Rated 4,0 out of 5,0 by Comfortable nights sleep clean room and friendly and helpful staff We stayed for two nights and were happy with the comfort and quietness of our room. However we were not pleased that the wifi did not function throughout our stay and the staff were unable to resolve the problem. It seems that building maintenance is not high on the agenda at this hotel. The air conditioning in our room was ineffective and the external guttering on the building is totally blocked and obviously has not been attendended to for some time. The breakfast was very satisfactory, but the quality of our evening meal in the restaurant in the hotel restaurant very average. 9. November 2014
Rated 1,0 out of 5,0 by No appreciation of a Platinum Member I am a Platinum Member maybe only for a few days but my comments are based on experiences as Gold and Platinum. On arrival there was no recognition of any membership - Usually there is a welcome pack and subject to availability i would get an upgraded room (this hotel was not busy) - often i get a free mini bar or a bottle of wine, but here not even a pack of biscuits. Bearing in mind i had just a day earlier returned from working in Australia all i wanted to do was sleep. We were in room 115 which had a notice / A4 paper taped to the window saying Do Not Use with black electrical tape The bathroom and bedroom were tired and a number of stains on the ceilings and walls - I could not access the internet though reception never told me about the WiFi. Our sleep was disrupted by people in the rooms below hanging out of their windows smoking and holding conversation which was repeated around 6.30am At check out i complained about the stay and the receptionist was apologetic but said there was no Manager available till Monday? On Monday around 4.45pm i had a missed call / voicemail from the General Manager apologising and saying he would definitely call me back and not to call him - Its now 7.30pm on Thursday and surprise surprise he has NOT called me back. I know this is a Franchise of a group of hotels of which there are no other IHG hotels and maybe they really don't care about loyal customers like me which was my observation and comment on check out. Perhaps I should of known better on arrival in the lift there was a traffic light warning notice about how busy the restaurant is at breakfast which screams they cannot cope. As i said on check out "Because i am on a Rewards Night paid for by points - have the worse room in the house - we really don't care what level of membership you have" I could say worse than a Holiday Inn Express but that would be unfair to Holiday Inn Express 6. November 2014
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