Rated 3.9 out of 5 by 305
Rated 4.0 out of 5.0 by RMM10 Comforatable; meets needs
Good place to stay if you are in the Auburn, NT area
July 29, 2015
Rated 1.0 out of 5.0 by Disappointed mom2015 Nice venue, poor service
My daughter and her husband thought they would be getting quality service to go along with the quality price they paid to have their wedding reception here. Our first hint at their quality service came 4 days before the reception when We were assured that setting up her Candy Bar - dishes filled with various candies - would be fine being set up 4 days prior to the event. 2 days later we went back to put the final touches on it and one container was empty and at least two were considerbly less full than we had left them. The event planner, didn't seem very concerned, but said she would put a sign on the table so that no more would be taken. My daughter was concerned about a couple of details for the big day on Saturday and asked said event planner if she would be there. She answered, "Yep, I'll be here". Reception time was 5:00 with hors d'oeuvres by the pool. If we had known that the reception room would be locked until 6:00 #that was never communicated to us# we would have booked the photo booth for 6:00 instead of 5! For an hour #at $175/hr# our guests did not have access to the photo booth! When the wedding party showed up at the hotel for the reception and my daughter went to check in to their rooms #they booked 2 rooms - one for the bride and groom and one for their 2 little girls and babysitter# they were told they only had one room. My daughter was in tears. When we asked the manager to call the Event planner, we were told "She doesn't work weekends". Eventually they "found" the reservation under a different name. When it was time for the kids and babysitter to go to their room the first 2 keys didn't work. 3rd time was the charm, but someone was already in that room! 20 minutes and 3 trips to the front desk later they were in their room. It's a nice venue, but I wouldn't recommend it because of the service. It was a headache and it left a bad taste that lasted all night.
July 27, 2015
Rated 5.0 out of 5.0 by dserra2 very accomandating
We were in for a funeral and the staff was very accommodating to all her needs for 2 days no questions asked. The room was clean for the price. The breakfast choices were also great.
From the "D"
July 27, 2015