Rated 3,9 out of 5 by 130
Rated 4,0 out of 5,0 by Ken-bob Nice hotel--not great in some areas
Most everything was as expected.
Rooms were not ready at 5pm--minimal empathy and compensation for inconvenience.
Difficult to make a reservation with a special rate--central reservations cannot and they refer you to the hotel which then refers you central reservations????
24. Juli 2014
Rated 5,0 out of 5,0 by Queen314 Overall, clean and friendly place to stay.
Overall, the stay was excellent!! Clean, nice rooms and very friendly staff. Would definately stay here again. However, we were staying for a wedding. Check in was a nightmare! Rooms were not ready at 3 pm check-in, some guests were asked to move their room after checking in, and the line to check in was unbelieveable! I believe this was because there were 3 weddings checking in at the same time. However, I feel they knew this ahead of time, and should have been prepared.
23. Juli 2014
Rated 5,0 out of 5,0 by Ed & Sandy Helpful Staff and Good Location
This was our first time in Auburn, NY. We went up on a Saturday for a friend's wedding. The wedding was at 4 PM and we were driving up the day of the wedding. We asked if we could check in a little early as we were on a tight schedule to check in, get dressed and get to the wedding by 4PM. The staff was wonderful! They had our room ready and they were very helpful and courteous. The room was very clean and the beds were great. We had a very nice brunch the next morning in their restaurant before we left for home. It is an older property, but well maintained. We were very satisfied with our stay and would stay there again if we were visiting this area.
18. Juli 2014