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Rated 4,1 out of 5 by 188 reviewers.
Rated 3,0 out of 5,0 by A Sleepless Night/Bad Customer Service The hotel itself was nice and modern. It was the first time we have stayed in a holiday inn, we were staying here for a wedding function, and was given a 1st floor room. The room itself was clean, however the bathroom was dated, not particularly clean and i was surprised to find no soaps or shower gels. After a full day/night at the wedding we were looking forward to a goods night sleep. Unfortunately this was disrupted a number of times by the door into the 1st floor rooms. Every time someone came through it would bang and wake us up! I was very aggravated by this, and feel you should do something about it! On checkout I mentioned this to a member of staff. She didn't offer us any apologies for the sleepless night, or any gesture of good will. Very poor customer service! We were about to leave when we saw we could help ourselves to a coffee, first there were no cups, then no milk then no coffee! We gave up and left!! First and last stay at a Holiday Inn! 3. September 2014
Rated 5,0 out of 5,0 by lovely stay Have stayed at lots of different holiday inns and this is one of the best. 2. September 2014
Rated 4,0 out of 5,0 by Nice place to stay Overall experience fine, as I have stayed here numerous times before, it is very familier to me and my small party 31. August 2014
Rated 3,0 out of 5,0 by disappointing service The hotel is clean and smart looking, but the room we had was not properly serviced. The room did not contain what it should have. The shower was broken and we found the reception desk staff failed to answer the phone. The wifi doesn't work well as there is barely any coverage. The restaurant was good, quick service and the food was good and hot, its a bit pub grub but not bad. 28. August 2014
Rated 2,0 out of 5,0 by Excellent staff but room inadequately prepared for our stay. Smell of sewage wafting in from outside. Only one already opened body wash left in bathroom for a family of four. Pillows very flat! 26. August 2014
Rated 2,0 out of 5,0 by Aylesbury, booked quickly Room great, good gym but the food was dry and tasteless and very expensive for what you can buy these days. Plus they charge a service that took 45 mins to arrive. I was offered a food refund in the morning but was too embarrassed to accept this as i was so hungry i ate the meal anyway. Being on the road all day I was too tired to go anywhere else that night. Note to self - consult Trip Advisor next time ....... 22. August 2014
Rated 5,0 out of 5,0 by Very comfortable bed and excellent staff. I think the hotel is one of the most enjoyable to stay in as it is very clean, excellent staff and the food is very good quality. I was disappointed that there was no longer lamb on the menu. The Spa facilities were excellent. What impressed me the most was the real desire of the staff to see everyone had a good time. I hope to stay here again in the near future. 21. August 2014
Rated 4,0 out of 5,0 by Lovely staff and service Despite there being a powercut on our arrival, the hotel was still running! The staff were all very helpful and attended well to our needs with free refreshments and taking us to our room. It was an anniversary treat, we had a wonderful time. Very relaxed when we left. 18. August 2014
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