Rated 4.1 out of 5 by 377
Rated 4.0 out of 5.0 by TimyP hotel and surrounding area
The rooms were of a good size, with excellent views to the rear garden and lake, quiet and serene stay. The restaurant located on the first floor was good and the staff were very tentative and remember your requirements. Excellent location with plenty of other amenities within a very short walking distance from the hotel.
June 14, 2016
Rated 4.0 out of 5.0 by Sleepdeprived3 Good location
Have stayed at this property on a few occasions now, and have yet to be disappointed. As an international business traveler I always try and stay at IHG properties, as there is a certain level of satisfaction in knowing what amenities/services a hotel will provide regardless of the country.
At this property the staff are friendly and helpful; the room is clean, secure and comfortable, and the food is really good.
The only somewhat negative comments I have are:
1. The collection of finished trays/dishes from in-room diners seem to stay by the elevators for a long time before someone finally clears them. I have left at 7:30am and the glasses/dishes are there, to return at 5pm and still the collection is there.
2. If there is a coach tour checked in, then breakfast time can be somewhat slammed. The staff appear shorthanded in managing to seat people, clear tables, and bring tea/coffee. It is not as though a coach tour arrives without pre-booking; therefore, extra staff member(s) might be a thought for the following mornings breakfast rush.
June 7, 2016
Rated 4.0 out of 5.0 by Daniel42x 3 days in Basildon
Friendly, courteous staff, good breakfast, convenient location
June 6, 2016