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Rated 4,2 out of 5 by 169 reviewers.
Rated 3,0 out of 5,0 by Disappointing! Family break away for 2 nights. Rooms clean and comfortable. Pool great. Receptionists pleasant and well trained. Food - poor and massively overpriced. Had looked at a menu in the room as we were late arriving and decided it was too late to go elsewhere - wish I had. Waitress showed us menu which was totally different to what I had seen in room and not at all as appealing. When I asked about other menu was told that was for room service only. (Later found out that other menu was available! Poor staff training) We then had to wait 45 minutes for evening meal. When complained the manager did offer discount but when food arrived quality very poor and not worth even the discounted price. My advice - don't eat evening meal here, go elsewhere. Breakfast was fine but then how can one go wrong with breakfast! Staff an issue. Had a pot of coffee with breakfast. When asked for a refill, was given tea and the waitress argued that was I had. I don't drink tea at breakfast! I eventually got coffee but waitress made her feelings very clear with her body language and facial expressions. Bar staff and restaurant staff lacked training of any kind as far as I could see. Bar man not very friendly or pleasant. Lots of training required! Don't think I'll be back. Shame, as the location good with the bonus of having a pool which the kids loved and if it hadn't been for the above reasons, would have given a much better review and probably returned! 15. August 2014
Rated 4,0 out of 5,0 by Game of Thrones Break I stayed at the Holiday Inn booking through the Game of Thrones package which I would highly recommend as its a great way to enjoy the sights of Northern Ireland. After a bit of a mix up with the booking of tour, it was settled amicably and I could not fault the staff for friendliness and professionalism. Great location to see Belfast as withing walking distance of most places. First time to Belfast and found the people to be most friendly. 14. August 2014
Rated 4,0 out of 5,0 by Bar and the staff on there need to improve Firstly just want to say I am pleased with the overall experience of my stay. I couldn't fault the quality of the rooms or amenities. All but a couple of the staff were exceptional and the food was excellent. My only problem was with the bar as detailed below: I went up to the bar and ordered drink's which were rum and diet Pepsi. I was immediately told that they had no Pepsi/coke or any other type of cola at all behind the bar and the server turned and pointed to the empty shelf in the fridge which I assume normally used to stock this. I enquired if she was implying there was none at all at the hotel and was told there was some in the store. I suggested that someone could fetch some and place them in the fridge for customers. She turned to a man with black hair and glasses and he said he would fetch some diet Pepsi which would take about 5 minutes. I said ok and returned to my table and waited. Some 15-20 minutes later I went up to reorder the drinks again and I was told by a different woman "sorry but we have no Pepsi /coke". At this point I walked to reception and spoke to a man who was broad build with very short hair. He phoned a person near the bar who I believe might have been the bar manager who had light coloured hair combed and jelled back. He handed the man with black hair and glasses a key/s and about 5 minutes later he brought some up, however it wasn't diet. I took the drinks and asked if he could fetch some as I would be ordering further drinks and therefore requiring the correct type, he said he would. Some 15 minutes later I went up to order another round and was told there was no diet Pepsi. At this point a woman I believe was a manager was passing and I went through what had happened. She couldn't apologize enough and instructed the man with black hair and glasses to fetch some which he did. She kindly gave us one of the three drink without charge. What I just couldn't understand is that in all the times I have stopped over the UK as a Platinum member over the years this is the first time I have seen empty shelf's in a fridge behind the bar. Especially Pepsi/Coke which is a very common item. The fridges have a glass front with lights in them so I just cant understand how they can be left to be absolutely empty! Nor can I understand why I was ignored and not taken serious. I would stop again but probably drink elsewhere or bring my own diet Pepsi. Such a shame, 11. August 2014
Rated 5,0 out of 5,0 by Pleasant Weekend Working away for the weekend but able to relax in the evenings and enjoy the gym/pool, bar and food. 11. August 2014
Rated 5,0 out of 5,0 by Exceeded expectations Always a friendly welcome. I was treated as an individual and was offered an upgrade, which was a pleasant suprise 7. August 2014
Rated 5,0 out of 5,0 by Very enjoyable We really liked this hotel. It's in a great location, and the staff were lovely and really helpful. They went the extra mile to make sure that we were happy and comfortable. Thank you!! 7. August 2014
Rated 5,0 out of 5,0 by Always a nice hotel to stay at! As always, a nice hotel for a night out in the town. Rooms clean and fresh, staff always friendly and willing to help. The leisure facilities are fantastic - probably the best in Belfast. 7. August 2014
Rated 4,0 out of 5,0 by Great central location - Lovely comfortable bed Great location, lovely staff, couple of minor issues like no fridge, no full length mirror, shutters not on the runners so it let light in. Bin was taken by cleaners after first day but not returned. Food at breakfast and lunch was lovely. i would stay again but I'd make sure I had checked all of the above were there before booking again. 7. August 2014
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