Rated 3,7 out of 5 by 19
Rated 2,0 out of 5,0 by cyngi definitely not the best of holiday inns
The hotel is in a good location if you want to do some sightseeing of Berlin at budget. The staff was somewhat lost. Despite an information at the reservation that breakfast is complimentary I was not on the list at the breakfast room. After claiming at the reception I was given the free breakfast, however the next morning situation repeated once again and that time I got half priced breakfast as the reception did not want to accept it as complimentary.
Hotel informed they have the public transit tickets, but in fact they only had 1 variant covering all areas of Berlin that was more than I needed, thus I had to look elsewhere. Last but not least the housekeeping cleaned up my room in the morning on the check-out day when I was having a breakfast, which normally they should do after I check-out,
22. Januar 2014
Rated 5,0 out of 5,0 by DC27 Great customer service
As a platinum member I stay in many hotels. I received a fantastic welcome on arrival. The best I have received in any hotel.
I would recommend this hotel and I will be staying there again.
Thanks you so much.
25. November 2013
Rated 1,0 out of 5,0 by Roadsterlane Unfriendly reception
Unfriendly greeting on arrival. Not recognised as a Platinum Ambassador. No vouchers for drinks etc. or extra points. No upgrade. No nothing, not even a mention. Had to fill out all the forms, that is usually ready at check in. Uncomfortable Twin beds instead of Double bed.
Although this hotel is tucked a little away from central Berlin, it is relatively easy to get to and from, also without a car.
Tram "M6" just 2 minutes walk away, takes you directly to a S Train Station, that circumnavigate Berlin.
Having only read comments from other guests after our visit, I note, that our experience is not a one of experience, but an indication, that staff (perhaps one single person only) at the reception needs a course in Hotel Management.
My wife actually insist, this was her worst hotel experience ever. I am however a little more forgiving.
11. November 2013