Rated 3,8 out of 5 by 18
Rated 5,0 out of 5,0 by DC27 Great customer service
As a platinum member I stay in many hotels. I received a fantastic welcome on arrival. The best I have received in any hotel.
I would recommend this hotel and I will be staying there again.
Thanks you so much.
25. November 2013
Rated 1,0 out of 5,0 by Roadsterlane Unfriendly reception
Unfriendly greeting on arrival. Not recognised as a Platinum Ambassador. No vouchers for drinks etc. or extra points. No upgrade. No nothing, not even a mention. Had to fill out all the forms, that is usually ready at check in. Uncomfortable Twin beds instead of Double bed.
Although this hotel is tucked a little away from central Berlin, it is relatively easy to get to and from, also without a car.
Tram "M6" just 2 minutes walk away, takes you directly to a S Train Station, that circumnavigate Berlin.
Having only read comments from other guests after our visit, I note, that our experience is not a one of experience, but an indication, that staff (perhaps one single person only) at the reception needs a course in Hotel Management.
My wife actually insist, this was her worst hotel experience ever. I am however a little more forgiving.
11. November 2013
Rated 3,0 out of 5,0 by FrPJ Mixed Feelings
Although I had reserved a double bed room, it had twin beds. It seems most of the rooms are twins rather than doubles. After my fussing, staff made arrangements with mgr., and we shifted to a double later. Phone was not plugged into the wall, but I figured it out and fixed it. The double bed room lacked a coffee maker, but had microwave, so we made do. New Orleans restaurant had limited menu and poor service - even when almost empty. The other restaurant was good with very good service.
Very convenient location with easy access to public transport. Several staff were extraordinarily helpful.
3. November 2013