Rated 3.8 out of 5 by 672
Rated 5.0 out of 5.0 by bmmmmmmm stay-fly-park
Holiday off to a great stay with stay in a comfortable room and parking for 8 days. Overall very good value for money and only negative is that the shuttle should be every half hour when off peak or phone and collect service
April 24, 2016
Rated 1.0 out of 5.0 by MrMrsT987 Very disappointing experience
Having booked the hotel to combine a family break with a work meeting we were very disappointed indeed. The cleanliness, responsiveness of staff, and general quality was very poor. From litter left in the drawers and floors from previous guests, grubby finger marks all over glass, filthy floors when moved sofa bed, broken tv and remotes, and sink in bathroom didn't drain properly. Requests to replace missing bed sheets or toilets rolls either took over an hour or never arrived, and there were no working lockers in the leisure facilities, despite no one using them at all. To be balanced, the courtesy bus driver was very nice and helpful, although the bus broke down, and the bar food waiter was very nice and the bar food bill reduced by way of apology. Some staff made some attempts to rectify the mistakes, but the list of problems was very long. I have stayed in scores of 4-5 star hotels but never one this poor. In my opinion a 2 star rating would be generous based on our experience.
April 21, 2016
Rated 5.0 out of 5.0 by Gringo123 Fantastic stay as always!
Adam, the apprentice who greeted me, was an absolute delight! Extremely welcoming, knowledgeable and efficient. He organised an excellent deal for (I was using IHG points for the stay). I felt compelled to ask for his manager to congratulate them on his performance. The rest of the stay was as normal….. flawless!!!!!!
April 20, 2016