Rated 3,7 out of 5 by 411
Rated 1,0 out of 5,0 by Tebbo Not a good experience
Staff need to realise that it is the guests who keep the hotel in business and focus on them.
24. Januar 2015
Rated 4,0 out of 5,0 by Rtza A warm welcome
Greeted with a warm welcome.
Swimming pool, steam room and sauna a great way to unwind.
Friendly staff throughout the entire stay.
Clean room although sofa bed was uncomfortable for the kids
Kids asked for pancakes at breakfast and machine was broken (create your own pancakes) but chef made them specially.
22. Januar 2015
Rated 3,0 out of 5,0 by Martyn29 Slow service and food standards
On recent stays I have found the room service food either incorrect or just warm at best. I stayed with 2 colleagues and we had to have a table at 7pm or the next tables were after 9pm.... Block bookings for the restaurant happen frequently and the guests who stay on a regular basis are not catered for this is unacceptable.. The food on this visit took nearly an hour to be brought to the table and the restaurant was hardly full at the time. On a morning the 'chefs' struggle to poach an egg..........
On the night the door slamming kept me awake till midnight.
A very poor experience for what is supposed to be a good standard reputable brand hotel.
The standards need to be raised since the new owners have taken on the franchise or I will be staying else where, I have used this hotel for over 10 years but not for much longer.
16. Januar 2015