Rated 4,2 out of 5 by 408
Rated 5,0 out of 5,0 by Irish Red So comfortable and quiet
I was spending a night in your Hotel to meet up with a long time friend I hadn't seen for a lot of years.
As I was the one to book the Hotel I was worried in case my friend wouldn't like it, but I needn't have worried, she lovely it.
The bed was so comfortable and it was really quiet, you usually hear people walking and talking going down the corridors all hours, but we didn't hear anything?
We are going to meet up again soon and bring our men with us, and yes we will be coming back to you. Thank you.
PS: The breakfast was really lovely. All 5*
17. August 2014
Rated 1,0 out of 5,0 by RIW1978 Decline in standards /customer services
I have been a regular customer at this hotel for many years but of late with prices decreasing it appears to be attracting a rowdy noisy crowd. I checked into 723 after a long day in London and had an early start and wanted a lie in quick shower then left. Unfortunately for me the shower did not work and took over 15 minutes to get some pressure or heat. By this time is was too late and had to go. Obviously I was rather frustrated and this set my mood for the day. Reception staff were disinterested and gave a vague sorry to which my reply was is that it ? The other staff just stared at me.
Another lady then got involved and requested I leave my number and assured me the duty manager would call me. It is now Friday late afternoon and I am still to receive a phone call, more than two days later.
This hotels standards are declining, the staff are disinterested and obviously there is no communication with management which is disappointing. I just want a bed and working shower, not much to ask for?
I used to love this hotel as it is in town and used to be pretty quiet but of late I would not recommend. I stay in IHG hotels each week and this stay was poor in both facilities and obvious management input.
Hopefully this review will get them to respond!
15. August 2014
Rated 4,0 out of 5,0 by Rob L Great Staff and reasonable value
The hotel is conveniently placed for those using New Street Station, it has reasonable facilities and is value for money. The outstanding feature is the friendliness and helpfulness of all the staff with whom we had contact.
12. August 2014