Rated 4,2 out of 5 by 244
Rated 4,0 out of 5,0 by GB1972 Housekeeping
I was welcomed and checked in an hour before the given time. The staff were very friendly and happy to help and the building was clean. Got to my room and i was surprised it was very big but the bathroom was a bit small with a broken bath tap that dripped all night. The bed was awesome and the view of Birmingham from the bed was good too. The room was fully furnished with extra bedding and pillows and a large TV. However, 9am in the morning I was woken by the housekeepers knocking on the door constantly. Every 10 minutes they would come back until I got out off bed for them to realize I was still in the room. I didn't receive a apology which i was gutted about because the staff were friendly when I arrived. I was asked whether I wanted a wake up call when I arrived and Im pretty sure I said no. Overall apart from that I was happy with my stay at Holiday Inn.
6. Dezember 2013
Rated 5,0 out of 5,0 by AWORK BRILLIANT HOTEL AND STAFF
It was a great hotel and the staff where very helpful and nice. The room was good size and felt like home. Me and my girl friend where in comfort and really enjoyed our stay.
All in all a great A GREAT WEEKEND IN BIRMINGHAM AND THE HOTEL STAY MADE IT SPECIAL.
6. Dezember 2013
Rated 1,0 out of 5,0 by Elliedee no, just no
This was originally sent as an email to the hotel (two days ago!) but I have yet to receive any form of acknowledgement...
I was asked to edit this review, as it originally named another hotel chain...
My husband and I stayed at your hotel on Friday 29th of
November. We received a warm welcome and the check in
process was efficient.
Unfortunately, the bed was very uncomfortable in our room
(706), but we did not feel that we could tell members of
staff as we did not go to bed until very late and felt it
would be too late to change rooms. The bed has certainly
seen better days. The mattress sags in the middle and it is
way too soft. My husband and I got very little sleep as a
result of this.
On check out, we were asked whether we had had a nice stay,
to which I replied that the bed was uncomfortable, but the
staff and hotel were good. The member of reception staff
merely said, "OK madam well your room was prepaid so nothing
more to pay". I was not expecting remuneration, but felt
that a simple apology or a promise to look into it would
have been appropriate! We usually opt for another hotel chain when we visit places in England, but this time we thought we
would give the Holiday Inn a go. Well we will not be taking
that chance again. The staff in another Birmingham City Centre hotel could not do enough for us when we stayed there
in September this year. In contrast, the member of staff who
handled our check out could not have cared less.
I feel that another hotel chain, despite being cheaper, provides
infinitely better customer service.
4. Dezember 2013