Rated 3,9 out of 5 by 323
Rated 2,0 out of 5,0 by repeat visitor to Bolton Tired, forgotten and over rated
I have been visiting this hotel for many years and the bedroom quality has never been updated. They are tired and worn out.
If you are given a room on the first or second floor and the room number is an odd number such as 209 etc., then you are guaranteed not to sleep because of the very noisy air conditioning.
The bedroom are so tired that none of the baths have bath chains and all of them do not have toilet roll holders, the toilet rolls hang around lose and if you are lucky to get a bath plug is lays lose also. the wall paper is hanging off around the walls and the windows are grubby.
The breakfast is a buffet style which is not a problem, however, is is overcooked and hangs around under lamps for hours, I have never had a fried egg that has a soft yolk and the sausages and bacon are cremated and often stuck to the serving trays because they have been there so long. I have complained countless times about the quality of the food and nothing changes.
The evening restaurant food is expensive and there is reasonable choice, but when will the menu change?
The biggest problem is the time from ordering to receiving your food, two courses typically takes 90 minutes even when there are only two or three tables being served.
One last suggestion, the parking is wholly inadequate so why does the waste ground at the side of the hotel (old church) not get opened up?
This hotel is popular with business guest because of two reasons, price and loyalty points!
25. April 2015
Rated 4,0 out of 5,0 by wayneoooo Hotel Bolton
Free parking and internet and well positioned and good value
24. April 2015
Rated 4,0 out of 5,0 by TM Paul Stand Out individual attention
A general fair to good stay at this hotel, however within that there was a stand out experience with a member staff.
I had poor level of service in the restaurant on my last night, the two previous were good. A young lady who clearly was not part of the restaurant team walked past and asked if I was ok and if I needed any thing. I was very tired and said I was fine.
The following day walking past the front desk that same member of staff greeted me and said for me to enjoy the rest of my day.
On the bay back from the bathroom, I engaged with the lady and asked if she was a manager, to which she replied no. I asked whether she was an assistant or supervisor to which she once again replied no and she was just someone working on reception.
Having worked extensively in the hotel sector and stayed in many hotels around the country and internationally, from time to time you tend to notice individuals that stand out because of their attention to detail or up beat personality. I replied to the member of staff, Catherine Flannery and said from my customer experience she was management material because of her attitude, attention to detail and 5 years was far too long for her to be on reception...Thank you Catherine, good luck with your career and you made me leave the Holiday Inn Bolton with a smile.
24. April 2015
Rated 5,0 out of 5,0 by sueedmondson High Standard Hotel
Top class staff, food and comfortable surroundings, would recommend it to anyone.
20. April 2015
Rated 3,0 out of 5,0 by Silverheed remove the smokers from the hotel entrance
Reasonable hotel and comfortable bedroom as most Holiday inn's.
Smokers sitting outside hotel entrance put me off as you have to walk through them smoking to get into the hotel. Build smokers an area where they can go away from hotel entrance.
When arriving at resturant two waitresses we chating and ignored me. I interupted them and asked for a table, they didnt look too happy about it, but Im the customer and dont want to hang around while they chat.
Hotel resturant was quiet but took a long time for food to arrive. Drinks were late, waitress excuse was "sorry drinks were left on the bar counter"? sorry? just bring it to me!
Things can be improved.
20. April 2015
Rated 4,0 out of 5,0 by Spencer J Business Hotel stay
Nearest to my final destination for the following morning. Well placed in the centre of Bolton so easy to walk around if you wanted to go and explore. All the usual IHG facilities. No complaints, it is a standard Holiday Inn offering their usual level of service. Rooms are not the biggest, but then it is not that sort of Hotel. Would use again if in the area for another business trip.
20. April 2015
Rated 5,0 out of 5,0 by Dadzola Excellent Hotel
I've stayed in the Holiday Inn Bolton on many occasions and I have to say that the staff are very friendly and helpful and always make you feel genuinely welcome. The gym has recently been fitted out with new equipment and apart from being a bit on the small side, is a great facility. The car parking spaces are very tight and at times you have difficulty getting a space (however you can use the car parking facility adjacent to the hotel which only costs £1 overnight). Some of the rooms, although comfortable, would benefit from being refurbished. The hotel is great value for money and is ideally situated in the heart of Bolton centre.
15. April 2015