Rated 4,0 out of 5 by 257
Rated 5,0 out of 5,0 by uhf7 Clean, Comfortable and reasonably priced.
The hotel is a nice facility -- the main shared area with the pool, a bar, and pleasant surroundings is a nice touch.
26. November 2014
Rated 5,0 out of 5,0 by Duke's Dad Great service, comfortable bed
I stay at the Boxborough Holiday Inn about once a month. The service has always been excellent and my stays have been comfortable and pleasant. My only criticism is with the TV reception. I primarily watch ESPN and quite often the channel experiences problems (picture gets pixelated, freezes or goes out). Also, some channels I watch are not available (Foodnetwork, Bravo).
Other than that, I have no complaints.
25. November 2014
Rated 3,0 out of 5,0 by chriskay1 Hotel needs updating and some staff need retraining.
This Holiday Inn is showing signs of wear and tear! It could use some serious redecoration and updating. The coffee maker was in the bathroom and there was no microwave in our room, although we did get one of the few rooms with a refrigerator (we requested one).
I was there with a large group of women for a conference. The front desk staff was great, however the staff circulating around were not welcoming (excepting the cleaning staff who were friendly). Many of the staff did not smile and looked as if they would rather be anywhere than there, waiting on us. The hotel had booked a wedding for Saturday evening until 11 pm, not in one of the ballrooms or common rooms, but in the Courtyard! Our room faced the Courtyard. No one could use the pool in the late afternoon or evening, and the music blasted until 11 pm. We were not told of this until our arrival.
The restaurant in the hotel served an acceptable meal on Friday evening, but on Saturday when a friend and I had lunch there, our Southwestern salad was missing the beans and roasted corn that was advertised. When I mentioned it to the server, she went and got the manager, who said the black beans and roasted corn was only a "garnish" and that it had run out, so they gave us extra lettuce! I wondered why the server had not come back and given us a chance to change our orders. They had no answer for me. When I asked for a reduction in price, the manager offered us a free cup of soup instead.
In the room, I discovered that the little table next to the bed had a coating of crumbs on it, and several sticky rings from previous customers! There was a beer cap on the floor by the refrigerator.
I enjoyed the conference I attended but it was marred by the hotel.
20. November 2014
Rated 4,0 out of 5,0 by De11inas 2 upgrades needed
New carpet needed in rooms and hallways
Bathrooms need major update. Grout, tiles, fiberglass dingy and old looking
19. November 2014
Rated 5,0 out of 5,0 by Norm from Cheers Weekly traveller
I am there almost every week. When the experienced staff are working, the stay is great. The newer people are nice enough but they don't know how to provide the extra service to Platinum members . With the experienced staff I get room upgrades without even asking when they are variable. With the new staff, i ask and am told no even though I see on line that there are nicer rooms available. Perhaps it is a training issue. Also, when they are booked heavily and I have to call IHG for a reservation (72 hour guarantee as Platinum) the new front desk people don't know what to do and I have to then call the General Manager (he is not gone as well) to get a room. When Mark works the front it all goes well. And, the bartender, Debbie, is the best bartender anywhere.
15. November 2014
Rated 4,0 out of 5,0 by Ric A Great view from balcony
I would recommend this hotel to anybody. It is easy on and easy off the interstate.
13. November 2014
Rated 4,0 out of 5,0 by abest1 Boxborough
Typically good HI. Room chairs need updating. Good restaurant.
10. November 2014
Rated 4,0 out of 5,0 by lts06897 nice hotel
nice hotel for the value. bathrooms could have been cleaner (peeling wallpaper, nothing gross), but the hotel property was perfect for our needs and I would recommend it.
4. November 2014