Rated 4,0 out of 5,0 by Paul27 Very good.
Very good experience, nice people. Very clean room.
12. Mai 2013
Rated 4,0 out of 5,0 by James2909 Leisure Stay
Comfortable Hotel in easy to access motorway location.
10. Mai 2013
Rated 5,0 out of 5,0 by richardofthesun Excellent Food
Very surprised to have such as good hotel just off the M25. Chef is excellent, best food I have had at a Holiday Inn
29. April 2013
Rated 1,0 out of 5,0 by King35 Poor service
Room heater was not switched on during the cold weather beginning of March. Asked for a change of room but was rejected 3 times. Laundry sent on Wednesday early morning were not delivered on Friday morning check out. The worst of all is reception telling hotel guest to collect laundry from the reception as it is the HOTEL POLICY to do so. BAD SERVICE!!! NEVER to recommend this for anyone else.
21. April 2013
Rated 4,0 out of 5,0 by Lymer Very accommodating reception staff member.
When we booked this stay we required 2 rooms, one with twin beds and the other a twin or double. We asked if there were any adjoining rooms, but were advised that only family rooms had interconnecting doors. Therefore, we booked 2 twin rooms as close together as possible. On arrival we were allocated 2 twin rooms 101 and 103. We noticed that room 103 had a connecting door to 105. As we had a 3 year old child with us and wanted to be able to put him to bed before us, to be accessible to him, but without being in the room to disturb his sleep, an interconnecting door would be ideal. The 3 adults could then be in the other room until his father joined him for the night. We inquired at reception if room 105 was empty and were told it was, but was a double room. This was ideal and we asked if we could change 101 for 105 to which she agreed. Unfortunately, on entering 105 we found it hadn't been serviced, reported this to reception, and almost immediately the housekeeper appeared and said she would arrange to have the room serviced whilst we had a meal in the bar. This made our evening much easier with the small boy due to the prompt and very helpful attention of the receptionist Gemma, for which we are very grateful.
20. April 2013
Rated 1,0 out of 5,0 by Kimi123 Not great
I have been staying at holiday inns for over four years and I must say my stay was not to the usual standard. Where do I start!
Could not get through to room service so called reception but no answer so called on outside line still no answer. Finally had to walk to reception to order food and the lady said she was rushed off her feet and on her own so. Could not answer the phone.
Heating would not work in my room so very cold ans I gave up on asking for earl grey tea bags after room service failed to bring correct type twice!
As I have said no way up to your usual standards!!!
15. April 2013
Rated 5,0 out of 5,0 by NMXX Great Stay As Always
Stayed here a few times whilst visiting SugarHut Brentwood nice clean rooms, friendly staff. Would stay again.
12. April 2013
Rated 4,0 out of 5,0 by gjw1955 Restaraunt
The Restaraunt and reception staff are excellent engage in friendy conversation which means you get the occasional thing that goes wrong they deal with it in a way that does not effect the level of the stay.
as i stay here a lot I think a lot of the rooms are feeling tired with electric sockets, fixtures in the bath room and other bits been loose and poor fitting now
The Hotel suits my needs and I think is good value, I would like sky sports in the room as with some of the other holiday Inn hotels I stay and as I am not a big breakfast fan other than a couple of rounds of toast I would like a choice of breakfast i.e not a full one at the large price it tends to be
28. März 2013