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Rated 3,7 out of 5 by 166 reviewers.
Rated 4,0 out of 5,0 by Usual Holiday Inn I keep expecting to find a Holiday Inn that has a room that doesn't look a bit 'tired', but i guess I'm not going to the right places. On cleaning my teeth in the morning, as I was rinsing out my mouth, a load of sludge shot out of the tap (into my mouth!), accompanied by a hideous smell. The staff on the front desk looked very confused when I showed them a picture of it, and insisted that it was probably 'backwash'. (?!) The rest of the Hotel looked pretty good though, and I can't fault the service, but come on, update the rooms and the bathrooms! (especially the pipes and the drainage!) 22. September 2014
Rated 4,0 out of 5,0 by A OK reasonable couple of nights. Expensive food and not of a very high standard. 22. September 2014
Rated 5,0 out of 5,0 by Excellent hotel for a disabled guest. I was truly surprised at the thoughtful, kind service I received from staff members. The room was very spacious for my wheelchair and good bathroom, although I managed I would have preferred a 'walk-in' shower for easy access. The evening meal was excellent. Breakfast was self- service on cold plates which was disappointing. My 'bloomer' sandwich lunch, of which the filling was tasty, but the bread very dry. 21. September 2014
Rated 5,0 out of 5,0 by Nice hotel I would happily stay at this hotel again for a leisure break in the future 20. September 2014
Rated 5,0 out of 5,0 by Brentwood Holiday Inn Having stayed at this hotel many times in the pass, and seen this hotel go downhill with rowdy parties and young people staying, we have been staying at other hotels in the area, however we decided to try Brentwood once more. What a PLEASENT SUPRISE! The staff were friendly and very helpful, we had our three Grandchildren staying with us and the family room 143 was excellent plenty of space, clean and quiet! We had evening meal in the restaurant and tried the new special menu I had fish which was lovely, all three children had different meals these were presented on child friendly dishes and the children enjoyed the food. They loved the Chef coming to the table and talking to them. The pancakes for breakfast went down very well! i am so pleased that Brentwood Holiday Inn has made changes that are having an impact. This hotel has always been a favourite when visiting my Grandchildren. The leisure facilities and swimming pool are great for relaxing. looking forward to my next stay! 16. September 2014
Rated 5,0 out of 5,0 by Great stay Stayed at the Brentwood for 2 nights. Very pleasant and quiet hotel. Very helpful and attentive staff. Would stay there again. 8. September 2014
Rated 5,0 out of 5,0 by Overall a great stay We stayed at HI Brentwood for 2 nights on IHG Rewards Nights and we were delighted with our stay. The hotel is in a good location for getting into London as well as seeing some of the local attractions. We called ahead to the hotel to ask questions regarding meals and the person on the phone had never heard of 'kids eat free' but did suggest some kind of fixed menu, neither of which were correct. Dinner was good as was breakfast although we were a little taken aback when the chef reportedly stated that (s)he was not making omelettes that day. Leisure facilities excellent and in general the staff were a credit to the hotel and the IHG brand, in particular barman Steve who is worth of particular mention. 30. August 2014
Rated 5,0 out of 5,0 by Excellent value, great rooms, best stay Following a recent stay in a 5* hotel, the Holiday in far exceeded our expectations, we would only stay in a Holiday in if and when the need arises 29. August 2014
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