Rated 3,9 out of 5 by 239
Rated 5,0 out of 5,0 by GNR14 Great Service.
The staff at Reception were welcoming, helpful and courteous on our arrivals and departures both before and at the end of our holiday.
With a late arrival on our return the duty staff were extemely kind.
14. September 2014
Rated 3,0 out of 5,0 by Jerry2736 Irritating stay
We stayed the night before a flight from Bristol airport and although the hotel is pleasant in many ways we would not stay there again for the following.
We had an executive room which was comfortable except for the fact that someone had had the bright idea that to put the kitchen extractor fan directly underneath the windows was acceptable. This is switched on before 6 am and off after 10 pm and is guaranteed to spoil your sleep.
We booked a table for dinner and were surprised to be told when arriving at the due time there were no tables as the had a 'coach tour' coming in. We protested and eventually they did honour our booking. Having said that we were then ignored for a quarter of an hour which resulted in us walking out and having dinner else where. Apologises were made in the morning by reception staff but it is still unacceptable.
Beware of the car park you will be charged for even the night you stay and as there is no alternative nearby you will have no option a 'gotcha' situation. I am told the price is to rise further in the near future- very petty and guaranteed to irritate even more.
All in all an irritating time not to be repeated by us in the future although I do stay in many hotels in and out of the UK never here again.
13. September 2014
Rated 5,0 out of 5,0 by Lizpeth One Night Stay on 7th September 2014
I was very pleasantly surprised to find a hotel that is catering (I would imagine) mainly for airport passengers with such a friendly and relaxed atmosphere. I only stayed one night and was alone but when I asked if I could eat my meal in the easy chairs the reply was anywhere you would like. The staff at breakfast were again very friendly and helpful and there was an excellent breakfast choice. Would certainly stay there again if travelling from Bristol and would recommend it to friends. Good idea to have the lights turned on when out of the room by placing the door key in a slot. Saves energy and expense.
12. September 2014