Rated 3,9 out of 5 by 241
Rated 3,0 out of 5,0 by AirportTraveller Parking a total mess
The hotel had overbooked the parking to the extent that people were being woken in the middle of the night to move their cars. We parked and were asked to move; when we wanted to leave in the morning we were blocked and had to ask reception to move a vehicle. Not good.
25. September 2014
Rated 1,0 out of 5,0 by Hayleigh Good Room - Everything else is terrible
We stayed the evening before an early flight. No recognition for reward club members on arrival. The car park fee is disgusting, especially as there is no where else to park nearby.
Our evening meal - the actual food itself was ok (not great, just ok) the service was appalling - after we had to constantly ask the waitress when our meal would be served (45 minutes to wait for a main meal is rather long) when the meal did arrive I asked for black pepper, the waitress said she would fetch some over then went and stood by the welcome table for no reason - there no was no-one waiting to come into the restaurant so again I had to remind her about the black pepper, the same with the drinks. It seems staff need to be reminded a few times for the meal to be served, the drinks we ordered 30 minutes ago to be served, the bill etc. Service which should only take a few minutes takes 30 minutes each time.
On check out the lady at reception asked us how our stay was and to be honest, which we were. She apologised and said she would get the manager to contact me to discuss our stay. I am not surprised the manager still hasn't contacted me despite the receptionist being given my email address and telephone number.
19. September 2014
Rated 5,0 out of 5,0 by GNR14 Great Service.
The staff at Reception were welcoming, helpful and courteous on our arrivals and departures both before and at the end of our holiday.
With a late arrival on our return the duty staff were extemely kind.
14. September 2014