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Rated 3,9 out of 5 by 240 reviewers.
Rated 1,0 out of 5,0 by Good Room - Everything else is terrible We stayed the evening before an early flight. No recognition for reward club members on arrival. The car park fee is disgusting, especially as there is no where else to park nearby. Our evening meal - the actual food itself was ok (not great, just ok) the service was appalling - after we had to constantly ask the waitress when our meal would be served (45 minutes to wait for a main meal is rather long) when the meal did arrive I asked for black pepper, the waitress said she would fetch some over then went and stood by the welcome table for no reason - there no was no-one waiting to come into the restaurant so again I had to remind her about the black pepper, the same with the drinks. It seems staff need to be reminded a few times for the meal to be served, the drinks we ordered 30 minutes ago to be served, the bill etc. Service which should only take a few minutes takes 30 minutes each time. On check out the lady at reception asked us how our stay was and to be honest, which we were. She apologised and said she would get the manager to contact me to discuss our stay. I am not surprised the manager still hasn't contacted me despite the receptionist being given my email address and telephone number. 19. September 2014
Rated 5,0 out of 5,0 by Great Service. The staff at Reception were welcoming, helpful and courteous on our arrivals and departures both before and at the end of our holiday. With a late arrival on our return the duty staff were extemely kind. 14. September 2014
Rated 3,0 out of 5,0 by Irritating stay We stayed the night before a flight from Bristol airport and although the hotel is pleasant in many ways we would not stay there again for the following. We had an executive room which was comfortable except for the fact that someone had had the bright idea that to put the kitchen extractor fan directly underneath the windows was acceptable. This is switched on before 6 am and off after 10 pm and is guaranteed to spoil your sleep. We booked a table for dinner and were surprised to be told when arriving at the due time there were no tables as the had a 'coach tour' coming in. We protested and eventually they did honour our booking. Having said that we were then ignored for a quarter of an hour which resulted in us walking out and having dinner else where. Apologises were made in the morning by reception staff but it is still unacceptable. Beware of the car park you will be charged for even the night you stay and as there is no alternative nearby you will have no option a 'gotcha' situation. I am told the price is to rise further in the near future- very petty and guaranteed to irritate even more. All in all an irritating time not to be repeated by us in the future although I do stay in many hotels in and out of the UK never here again. 13. September 2014
Rated 5,0 out of 5,0 by One Night Stay on 7th September 2014 I was very pleasantly surprised to find a hotel that is catering (I would imagine) mainly for airport passengers with such a friendly and relaxed atmosphere. I only stayed one night and was alone but when I asked if I could eat my meal in the easy chairs the reply was anywhere you would like. The staff at breakfast were again very friendly and helpful and there was an excellent breakfast choice. Would certainly stay there again if travelling from Bristol and would recommend it to friends. Good idea to have the lights turned on when out of the room by placing the door key in a slot. Saves energy and expense. 12. September 2014
Rated 4,0 out of 5,0 by Good airport hotel with frequent shuttle A bit run down rooms. Booking not correct. Helpful staff. 8. September 2014
Rated 3,0 out of 5,0 by Amenities missing A Bathrobe & Slippers were not at my room; after request nothing was available. The apologies was a free drink with chips!!! This is a poor standard for a Holiday Inn. As a Platinum Member I travel a lot always at HI, but this is the first time my request was not satisfied, even at HI BRS Airport. Next time no more at HI BRS Airport; somewhere else closer to my company in Claverham 8. September 2014
Rated 1,0 out of 5,0 by The sleep was good but the rest was very poor Warmly welcomed as a platinum member by staff on arrival but after that its a bit of a disappointment. The rooms are very clean, but are tired and in need of refurbishment (stained seats, torn shower curtains, hard towels). The bed was fine and I got a good nights sleep. What really destroyed this visit for me was I decided to eat in the Spot Café and Bar in the Hotel. I went down for dinner at 20:00 and it was terrible the started was inedible and it took them 50 minutes to bring my steak which was a cheap cut of meat with hard fat running through and it was cold the accompanying fries were limp and tasteless. I did notice that other diners were sending food back and complaining and the staff although trying to deal with things were clueless. I refused to sign for my meal and indicated that I would take it up with the general manager in the morning. In the morning after meeting the manager she agreed that there would be no charge for my meal, and I highlighted that this was a very poor showing for a Brand which I use regularly throughout Britain. The Manager indicated that there was to be a full meeting to discuss the Restaurants performance as I was not the only person who had complained. I would suggest that the look at a less adventurous menu that they can deliver rather that one which is enticing but then disappointing when the meals don't come up to scratch. Breakfast in the morning was very average, I had to ask the staff if I could have a pot of tea (it was never offered) and there were no cups on the table, the hot food and fruit juice were not being replaced when trays/jugs were emptied. The hotel is a bit out of the way so if you do not have a car you are stranded and a captive audience for food. Next time I will get a taxi to somewhere nice. This is not what I have come to expect from the IHG Brand. 1. September 2014
Rated 3,0 out of 5,0 by Fit for purpose Would have preferred a quieter room. The extractor fan from the kitchen is very noisy and smelly! 1. September 2014
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