Rated 3,6 out of 5 by 109
Rated 1,0 out of 5,0 by StephenUK Cold, damp, dirty...
I've stayed at this hotel before on one of the upper floors and my recollection is that the stay was absolutely fine. On this occasion i was given a room with 2 double beds rather than the standard room id booked and this meant i was placed in a room on the ground floor along one of the least appealing corridors i've ever walked through in a hotel.
My room was cold as i entered and I soon realised why, the room in question was at the end of the hotel so had 2 outside walls... one of which had a very bad and clearly visible damp problem. The air conditioner/ heater was situated very near the damp area and was woefully inadequate to heat the room either due to the ambient cold temperature or poor placement of thermostat, so having turned it on to make the room warmer, i just ended up with a very warm corner of the room, and the rest (especially the bathroom) freezing.
Following that unpleasant find, and the generally unwelcoming and unrelaxing nature of the room i began to notice the poor refurbishment and poor repair of the room... and then to top it all the lack of cleanliness.
The lights were so gloomy that it was hard to tell if the room had been cleaned very well but when i saw the cobwebs (spiders webs) i wondered if id been put in a room that was hardly ever used. There were cobwebs everywhere, i counted 4 large and dirty ones, before i stopped looking...
It was around 1am at this point and i needed rest and didn't have time for a discussion at reception, I assumed the cleanliness would be solved the next day and i would speak to reception on my return from the office.
So I went to bed, and slept badly due to the either very hot or very cold room depending on whether the heater kicked in... When i returned from the office the next evening my room was not cleaned, that is to say all the cobwebs were still in place, and it was of course still cold and damp due to the poor heating.
When i made a representation to reception about the state of my room (photos in hand) i was immediately moved down the corridor to an identical room (minus the damp and cobwebs), this solved the problem, but the replacement room was still pretty unpleasant and when you consider the price there is a mismatch.
So what id say about this hotel is that its inconsistent, there is a lack of attention to detail and clearly an issue with cleaning. The staff are very helpful but it seems understaffed otherwise these issues wouldn't happen in the first place.
20. Oktober 2014
Rated 5,0 out of 5,0 by Johnson93 Transport from airport & Dinner service
Shuttle or bus until 22:30 and available dinner all night at reception hall. Staff amability. Comfortable rooms.
19. Oktober 2014
Rated 4,0 out of 5,0 by AlexF999 a good place to stay
A comfortable room with good facilities. The hotel was quiet despite being fairly crowded and close to airport. Only difficulty was that shuttle service does not run all day.
16. Oktober 2014