Rated 4,1 out of 5 by 292
Rated 4,0 out of 5,0 by martypg Thanksgiving in Buffalo
We stayed 5 days. The beds were fine and we had no sleep interruptions . The room was clean and the staff was helpful. We had 2 breakfasts in the Grille 620. The food was good and the service excellent. We even had the pleasure of watching an annual race, called the Turkey Trot out of our window.
5. Dezember 2014
Rated 2,0 out of 5,0 by Micheline Game night
came in for the hockey game black Friday. checked in around 5. quick and painless. clerk very helpful with our queries. walked to arena, enjoyed great game. walked back to hotel enjoying the area, Allentown etc. picked up something to eat locally at food truck. very nice.
shared some wine, time for bed around midnight. or so we thought. our neighbours were up ALL NIGHT.. like ALL NIGHT. Sounded like twelve people were in the room Finally called front desk at around 5 am. to ask them to please notify the guests they were keeping people up. don't think anything came of it as the noise continued. did speak with brian in the morning. he was wonderful, apologetic and said that security had let him down the night before. obviously they did not patrol. he extended us a late check out, and adjusted our rate somewhat which was nice. we left exhausted however, which was a real shame as we really didn't have the energy to do all we wanted to the next day in Buffalo. I will say though, one of the nicest beds we've tossed and turned in for a hotel stay. too bad we couldn't have enjoyed the feature to the fullest.
Going forward, I would have staff patrol each floor on the hour to ensure every guest has the opportunity to get the rest and relaxation the hotel is obliged to provide.
3. Dezember 2014
Rated 5,0 out of 5,0 by mtljw Buffalo Trip
Great place. close to good bars/clubs. Stayed for NHL and NFL games for the weekend and was great location for easy access to both venues.
2. Dezember 2014