Rated 4.1 out of 5 by 484
Rated 4.0 out of 5.0 by Shelbr Decent
I have stayed at this Holiday in several times but this last time I encountered some problems. Hopefully they will work on the problem areas.
January 25, 2016
Rated 4.0 out of 5.0 by Canada Loves Hockey Comfortable, clean rooms and great staff
Overall our stay was great. The rooms were clean and comfortable and the hotel staff was very friendly.
The only problem was that there were a number of families with kids on our floor that were part of a tournament of some sort. The entire night there was constant door slamming and yelling to each other down the halls. You cannot teach good manners to people, however it would have been nice if the hotel staff had thought to not place other guests on the same floor as these groups. Every time we finally fell asleep again, another door would slam and we would be jolted awake again.
January 21, 2016
Rated 1.0 out of 5.0 by AECIII NOT A HOCKEY TOURNAMENT HOTEL!
This hotel was a huge youth hockey tournament recommended hotel. There was no allowed gathering place for the kids...the management staff was rude and intimidating to our children...a GIANT man came up to scare the heck out of the kids...WRONG!!!! the staff would not let us use the TOTALLY EMPTY, BASEMENT function room to play knee hockey with the team...there was absolutely NOTHING in the room...we promised adult supervision and they use a foam ball
We all as a team , have asked that your hotel be taken off the list and never used again by this Buffalo hockey tournament. There should have been ABSOLUTELY NO reason not to let us use the room in the basement. Also...our team should have had all the rooms on the same floor...another poor choice of the hotel management.
On a positive note...the other hotel staff were wonderful to us.
January 19, 2016