Rated 4,5 out of 5 by 238
Rated 2,0 out of 5,0 by Patrick1209 Quality & customer Service collapsing
I have been spending over 100 nights in this hotel over the last 10 years - I have to say that the lack of stability of the staff too much turn over is causing big variation of the service quality level
1) No curtain in the bathroom --- have stayed 2 nights despite the bathroom was full of water after the morning shower , no change the second night !
2) Kitchen service : The chef is never around in the morning for the breakfast and sounds to have something to do more important thaan serving the customers --- spend 15 mns waiting time to get a basic 2 eggs boiled
3) Morning breakfast : very cold welcome , no feeling of customer attention at all
Only still good service is the front desk !!
I am sorry to see that as i have been there including with my family and we have always felt welcome and important as a customer -- for the first time i am really thinking of changing my location next time and ask my company to re- discuss the opportunity to do so for all of the employees visiting our large plant in Colchester
21. Oktober 2014
Rated 4,0 out of 5,0 by Poormansprozone Good Stay
Friendly staff and good surroundings. Room and bathroom very clean and spruced up everyday
21. Oktober 2014
Rated 1,0 out of 5,0 by ahshanghai terrible
I was given a room just metres away from a train track - trains passing by every 5 minutes. noise and vibration in the room was unbelievable - prevented sleep.
Offered free wifi at check-in - but the login details didn't work so couldn't connect.
Room was very cold on arrival.
This is how you guys treat your platinum members ?
20. Oktober 2014