Rated 4.3 out of 5 by 352
Rated 3.0 out of 5.0 by NicknSandra still average
sad to say not a good stay. the hotel needs updating
July 30, 2015
Rated 4.0 out of 5.0 Nice gesture
Manager was unaware I had been given a breakfast voucher and handed it into the restaurant in the morning, upon checkout I queried the final balance and was given a free breakfast due to the error from restaurant staff.
July 29, 2015
Rated 2.0 out of 5.0 by gue5t Poor hotel
Arrived at hotel was greeted by a friendly member of staff at reception who was very helpful. However upon reaching the executive room that had been booked it was noticed how the furniture was worn and broken, bathroom titles broken and dirty, and only single glazed windows which let in a lot of noise and cold air as they did not shut properly. Heated towel rail also did not work.
The pool was extremely nice to relax in and was clean with friendly staff.
We decided to eat in the restaurant at night as we could use our Tastecard, but when arriving at restaurant they were telling people they don't open till 6:30 and need to wait at the bar though it was already 6:32. Once we were seated it was another long wait before we were asked our order though the tables around us were seated after us and had had their orders taken. The food was very poor and was definitely not worth the money and was tasteless. Many people at restaurant were complaining about service and wait and the two waitresses claimed it was a very busy night though the restaurant only had a few guests in it. When it came to getting the bill there was confusion over the tastecard as they did not know how it worked and what discount we got though the advertise the tastecard as you walk into the hotel. At breakfast the tables were unclean and dirty mugs on clean tables and it just generally didnt seem organised though we were the first down to breakfast.
Hotel needs to be revamped and organised properly especially compared to other Holiday Inns where we have had fantastic stays - would recommend Ipswich Holiday Inn which isnt too far from Colchester.
July 28, 2015