Rated 4.0 out of 5 by 236
Rated 5.0 out of 5.0 by EvansO Lovely Hotel, and great service
Had an excellent stay here, the staff were extremely helpful and attentative towards my needs. the food was good and the room service was excellent
June 19, 2016
Rated 4.0 out of 5.0 by Abbotsleigh Helpful staff
First floor room was booked for us but upon request for downstairs room this was altered immediately without question.
June 15, 2016
Rated 5.0 out of 5.0 by robbo52 Nice stay in clean,comfortable hotel.
We used the hotel as an overnight stop over for a gig my family and myself all attended in the area.
The hotel is very clean and comfortable although the decor could do with updating in some areas.
The staff we dealt with were courteous and polite and were able to answer all our questions asked and there was a generous buffet breakfast to feed all guests before we made our journey home.
The only real negative is not a fault of the hotel but the amount of major ongoing roadworks around Coventry and beyond which we found when returning late at night to find the nearby slip road shut!
June 10, 2016
Rated 5.0 out of 5.0 by Daz1999 Very High Service Levels
Being Spire Ambassador Elite I stay at a lot of holiday inns. The most impressive feature of this hotel is the staff and service levels they give. The property is a little tired, but very well cleaned and everything works.
Positive elements of the stay are the recognition for elite membership, the way staff approach you and "have a conversation" not just follow a script.
Any issues that I have had whilst I have stayed have been addressed and dealt with in a professional curtious manner.
The property is a little dated, however the rooms are very spacious, the beds comfortable and everything works and is presented very well. A key note is that on numerous stays the front desk manager and the staff behind the bar have demonstrated service levels worthy of an IC and been very friendly.
Only dissapointment is that they are full for my next stay and will have to stay at another property. Thanks
June 9, 2016
Rated 3.0 out of 5.0 by themanwithnoname Dated hotel in isolated located
A Holiday Inn which needs a refresh to bring it up to date. Tired decoration/furniture and a bathroom with inadequate shower and difficult to flush toilet. Average food and drink.
June 8, 2016
Rated 4.0 out of 5.0 by Andrew1616 Family Room
Hotel is dated and could do with refurbishment but all areas were very clean. Family room very large with 2 queen size beds. Very comfortable bed with good pillows and sheets. Tea and coffee facilities in room. Receptionist very polite and friendly - check in very easy and large car park. Excellent breakfast with very attentive staff. Hotel needs some work but these short comings are over come by the welcoming staff. Keep up the good work.
June 7, 2016
Rated 5.0 out of 5.0 by tRAINSPO77ER comfortable spacious room
good hotel to base your stay around the Coventry area
but don't all stay there at once because I like to stay there
May 21, 2016
Rated 2.0 out of 5.0 by toeman1 Disappointing stay
Hotel appeared tired and dated. Unable to purchase breakfast on the day.
May 18, 2016