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Rated 4,1 out of 5 by 102 reviewers.
Rated 5,0 out of 5,0 by Great stay, friendly staff Perfect location, a great hotel. Lovely room and the staff were very helpful. 18. September 2014
Rated 5,0 out of 5,0 by Good visit Good visit although the check in was at 2 pm we got there at 3 pm and the cleaning staff was still cleaning the room!! when we looked in the fridge a bottle of water been used, but saying this the staff kindley stoked the fridge with new water and extra things too!! 10. September 2014
Rated 1,0 out of 5,0 by Schlafen kaum möglich Das Hotel ist super - wäre da nicht das allnächtlich auftretende Geräusch das mich jede Nacht um den Schlaf bringt... 2. September 2014
Rated 5,0 out of 5,0 by Large room with seating for 3 people Stayed in an executive double room which was large enough to accommodate 2 adults and a teenager without being on top of each other. Would have preferred a proper bed for the teenager rather than a put-up bed which aren't particularly comfortable. Hotel is situated on top of the bus station and you have to park in the nearby car park which whilst not ideal is only a few minutes away. Staff very polite and efficient at resolving any issues 28. August 2014
Rated 2,0 out of 5,0 by Bed was hard and my card was removed from power slot I left a card in the power slot to let my computer charge while I was gone. When I returned the card was removed from the slot with no sign of it. After I called the front desk at least 3 times, I was told that the maid did not remove it and it was implied that I "must be mistaken". In the days to follow, I asked the front desk agent if my card had been located and it hadn't. When I asked to speak with the manager, I was told the manager was gone for the day and left my information with the agent. I was never contacted regarding my card and definitely planned on leaveing a poor review after that point. When I asked said front desk agent if the maid didn't remove the card who did? He replied "It must have been the ghost." As you can imagine, I did not find this funny because it was the same agent who said that I must've been mistaken. To me, it wasn't that the card was removed from the slot, it was the idea that: 1. Someone removed something from my room while I was gone and 2. Why would the card be removed from the room and then discarded #I'm assuming#. It wouldn't have been as bad if the bed wasn't like sleeping on a carpeted floor with no underpad. The bed left me with chronic headaches stemming from a stiff neck and back. I will be finding a different hotel next time I visit Derby. It wasn't all negative though. The breakfast was consistently good on a daily basis. 22. August 2014
Rated 3,0 out of 5,0 by Great Room and dissapointing Service. Lovely clean hotel with great modern decor, unfortunately unable to try the Breakfast due to some error when checking in with one of the front desk staff members, They confirmed we had breakfast included in our stay. we later find out the next morning that apparently there was a code on the list which any member of staff didn't know about. The customer service skills was very disappointing from the restaurant staff, none of them was concerned or made the effort to inform us about this situation, we was left feeling very embarrassed and angry in front of all the other diners. We originally booked for 2 nights but left a day early due to this disruption because we was lead to believe on booking this 2 night stay we had breakfast included which was also confirmed by a staff member on checking in, we was then told she had made a mistake. We was really looking forward to trying the breakfast as we have been in many Holiday Inn's and this looked the best by far. overall fantastic room but customer service was lacking. Would stay here again but make sure breakfast was sorted first. 20. August 2014
Rated 2,0 out of 5,0 by Poor Service Not what I expected ordered room service never delivered WiFi was down was basically told to leave with it. 18. August 2014
Rated 1,0 out of 5,0 by Lots of issues Stayed at this hotel for my business trip to Derby. Upon checkin I was allocated a room which was already occupied, I opened the door and found clothing scattered on the bed. I got another room which was fine until the air con started making loud buzzing noise. I then got another room which also had the same problem. Finally on the 1st night with them I got a fourth room which was ok until the aircon started making the same loud buzzing noise at 450 am. On the 2nd day, I got allocated a exec room which was fine except that there were hair strands in the bath tub. I told the duty manager who came to clean the bathroom. On the 3rd day, the bathtub yet again had hair in it. 17. August 2014
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