Rated 4,6 out of 5 by 66
Rated 5,0 out of 5,0 by KevinCo Excellent Staff
I have stayed here twice in the last 6 months. Staff is excellent and very helpful. They upgraded my room and made sure I had a pleasant stay. Room was ready and clean.
7. Dezember 2013
Rated 5,0 out of 5,0 by Napcarol2 Friendly and wonderfful staff
We were on the freeway side wonderful view of the mountains, but a little bit noisy. We switched across the hallway without any hassle. Room is clean will definitely stay again.
3. Dezember 2013
Rated 5,0 out of 5,0 by CJ1113 Outdated facilities but fantastic staff
The front desk at the Diamond Bar Holiday Inn accommodated all our requests. An early check-in request. A room facing the parking lot (on a previous stay, a room facing the highway was a bit noisy).
The room and bathroom were clean. The way the towels were folded added a touch of detail that we have not encountered in any other Holiday Inns. The showers were a bit dated, but there water temperature control was good, and there was plenty of water pressure.
Two little mishaps. A few hours after check-in, I went down to ask for a late checkout (from noon to 2pm). The front desk jotted down my room number and said it wouldn't be an issue. The following morning however, housekeeping knocked on the door at noon. We told them that we asked for a late checkout and they accepted it without any further questions, but it seemed that the info was not properly relayed the 1st time.
The hotel also has laundry facilities for guest use. Two washing machines and a dryer, $2 each. This particular issue was for the left washing machine (since we only used one). The time left first displayed when the machine started was extended by about 15 minutes when I went back down. This is typically a sign that there is a problem with the drainage (My parents run a laundromat), and sure enough, when the wash cycle ended, the clothes were so water logged that i could wring out a significant amount of water out of them. This of course meant that there was no way that the 45 minute dry cycle would be sufficient. All in all, it took three entire dry cycles for everything to dry. The hotel should really check for any obstructions in the washer's draining system.
This hotel has definitely become our go-to for Diamond Bar, when we visit friends and family.
28. November 2013