Rated 4,2 out of 5 by 401
Rated 3,0 out of 5,0 by CarolB24 Room ok but skip breakfast
This hotel gets a lot of coach parties and it took 15 mins queuing behind a tour group before I could get in a lift to my room. The room was lovely, and comfortable. My only criticism is that the bathroom was tiny. My greatest issue was breakfast. It was totally disorganised and with 30 people all trying to use one toast machine - I gave up and had cereal!
25. Juli 2014
Rated 4,0 out of 5,0 Typical Scottish response
Went to see Tom Jones in Edinburgh. Got back to hotel at 10:40 pm (thanks Lothian Buses) . Straight into the bar ,as you do , one waiter serving three tables - we were the fourth . Asked him to come and get my order as I went to the bar to use my 10% reduction - thank you . He came over and took our order ... Came back 2mins later ...kitchen CLOSED ...then proceeded to continue serving the third table from the closed kitchen .Unintentional "nose rubbing"
We asked to go up the chain of command .No one available , we were offered cold sandwiches and complimentary drinks by another waiter. This took the edge off what could have been a positive experience. I'm diabetic, more drinks on an empty stomach , not a good idea I had to decline . Went to reception and asked to speak to a supervisor , no- one available . Retreated to our very nice room ... Phoned room service they delivered very promptly but it was sandwiches and crisps .Should have gone to Chippy in Edinburgh .
Good hotel great location but you need to get it right first time
25. Juli 2014
Rated 4,0 out of 5,0 by M. Dubois What is missing
Lovely hotel, stayed here several times, but this time, it didn't gel. Why? Nothing worked. Free wifi for IHG members - needed vouchers from reception. Bedroom - king size bed put in standard sized room, so no space, light switches behind pillows.. Restaurant - very nice, but staff have to concentrate on their "mission" which never includes picking up an empty glass from your table. (Universal problem) Etc. I could go on.
These are things I don't like, but I'd still go back, I still think it's a good hotel.
24. Juli 2014