Rated 4,2 out of 5 by 459
Rated 2,0 out of 5,0 by Zoe678 Good stay but unhappy with hotel holding my money
I had enjoyed my stay at the hotel. The location was good, the hotel smart, room clean and comfortable and the staff friendly. The shower could have done with being updated but the overall room was good. What has greatly disappointed me about this hotel is that once returning home I have found that the hotel are incorrectly holding £100 of my money and did this without my knowledge. No one said they were going to hold money from my account and I am appalled that 5 days after it was incorrectly held it has still not been returned to my account! It has left me short on cash this month, and it has left a bitter taste towards this hotel after what had been a very nice stay. I am shocked that the money was held even though I never gave my card to anyone at the hotel and no one told me this amount was going to be held! I had paid for the room in full months ago and on check in had been asked if we would like to charge extras to the room or settle these is cash, we had opted to pay as we go with cash so I have no idea why this money has been held in the first place and why it has still not been released into my account!!
18. Oktober 2014
Rated 5,0 out of 5,0 by Angela184 Great facilities and attentive staff
The hotel really catered for all ages. Staff were extremely helpful and friendly. Rooms were very clean.
17. Oktober 2014
Rated 5,0 out of 5,0 by Grungekid Frequent traveller
This was the 3rd Holiday Inn I stayed in that week and this was by far the best. Room had great views over the Pentland Hills, staff were happy and helpful and the food was unusually good for a Hol Inn. Even the wifi seemed a reasonable speed for a change. Great location for tourists too and easy access to airport outside the hotel. I wish all the Holiday Inns were this good.
17. Oktober 2014