Rated 4,2 out of 5 by 249
Rated 4,0 out of 5,0 by Lenny29 good time ,could have been great
we had a good time here but it could have been great except for a couple of things.
the room was cold when we arrived and I turned on the radiator which warmed it up but then went off so I tried the air conditioning and it only blew out cold air no matter how high I set the temperature. the room was320 at the end of the corridor so maybe the heating struggled to get there, anyway it was not cold enough to complain but I would have liked to increase the room temperature a little.
I went to reception around 9.30 pm, there was one customer waiting and there was only one receptionist who was sat at the computer talking on the phone. After a few minutes I asked the receptionist if there was no one else to help but was ignored.
then after another few minutes there was by now a queue of four people waiting to check in. the barman came to the reception desk for something and could see the problem and said he would find the duty manager, the girl finished on the phone and came to help the first customer with no apology not even an acknowledgement as if I did not exist. .a simple "sorry for the wait " would have been good. shortly after another receptionist came on and dealt with me no problem.
apart from that we had a great time the restaurant staff were excellent and even the chef came and asked us if we enjoyed the meal so 11 out of 10 for them 4 out 10 for reception staff.
shame a great night was spoiled by Kamara on reception staff .
1. Dezember 2013
Rated 4,0 out of 5,0 by Boab123 Parking
Did not expect to pay £10 for parking having booked a double room for the night
29. November 2013
Rated 5,0 out of 5,0 Helpful staff and PERFECT for families
Stayed again to see the Rugby at Murrayfield with our twin boys (aged 10).
Room as ever very clean, beds comfortable and lovely and warm.
We were on the fifth floor and the view looking out to the castle was spectacular.
We returned from the rugby hungry and tired and sat in the lounge area, full of atmosphere with delicious sandwiches, absolutely perfect for what we needed.
The breakfast was delicious, the staff incredibly helpful and great to be able to take your coffee to the swimming pool area afterwards to watch the children swim in the hotel pool.
Excellent in every way.
28. November 2013